ASC operates the on-mountain restaurants and the four mountains in the Aspen Snowmass area - Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk - as well as the Five Star, Five Diamond property The Little Nell, the Limelight Hotel properties which operate in Aspen, Ketchum Idaho and Snowmass. ASC also operates the rental & retail stores of Four Mountain Sports and the Award-winning Ski & Snowboard Schools of Aspen Snowmass.

The Guest Service Representative position is responsible for interacting with guests to ensure a memorable experience throughout the ski area. This position may cover work areas such as base area, on-mountain and parking lots.

Essential Job Functions
•    Greet guests and maintain a friendly and helpful attitude dealing with guest needs
•    Be able to answer questions, promote and offer information about the resort and surrounding area
•    Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment
•    Report complaints and guest concerns to supervisor in a timely manner
•    Collect, handle and store ski/snowboard equipment
•    Conduct market research surveys with on-site guests when necessary
•    Perform other duties as assigned

•    Previous experience in the guest service industry a plus
•    General knowledge of the resort and area a plus
•    High School diploma or equivalent
•    Basic computer skills a plus
•    Basic accounting skills a plus

Supervision Given and Received
Supervision Given: This position has no supervisory responsibilities. 
Supervision Received: Works under direct supervision of the Guest Services Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available. 

Work Environment and Physical Demands
Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time  
Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces 
Must be able to frequently lift, push or pull up to 50 lbs individually or with assistance 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of November 15 2021, Aspen Skiing Company, The Little Nell, and The Limelight Hotels will require all active employees to be fully vaccinated in the workplace. Read more about this policy via our employee safety page here