ASC operates the on-mountain restaurants and the four mountains in the Aspen Snowmass area - Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk - as well as the Five Star, Five Diamond property The Little Nell, the Limelight Hotel properties which operate in Aspen, Ketchum Idaho and Snowmass. ASC also operates the rental & retail stores of Four Mountain Sports and the Award-winning Ski & Snowboard Schools of Aspen Snowmass.

The Mountain Sales Call Center Supervisor is part of Aspen Skiing Company’s Product Sales & Services team. Mountain Sales Call Center Supervisor leads employees in the fulfillment of department performance standards and phone sales expectations for on-mountain products including lift tickets, season passes, rental equipment, ski school lessons, etc. Supervisor will assist in all operations of Riverside ticket office. This is a 10.5 month position, based out of Riverside in Basalt. 

This role typically pays around $47,486.00 actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Essential Job Functions
•    Supervises Riverside ticket office 
•    Monitors and maintains sales production of team with a focus on guest experience 
•    Collaborates with management in the hiring of seasonal staff, assists with annual performance appraisals as well as payroll, hourly staff schedule and the purchasing of office supplies. 
•    Leads department by example in answering inbound guest calls and converting them into sales
•    Demonstrates and assists staff with sales skills, identifying guest needs and upselling opportunities whenever possible
•    Provide continuous performance feedback to staff, offering coaching and completing documentation throughout the season.
•    Attends to all guest issues, researching and resolving issues in a timely manner 
•    Analyzes team performance to identify trends and provides feedback for management
•    Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments
•    Addresses and resolves guest issues with professionalism, communicates feedback regarding issue and resolution to the appropriate parties
•    Gains working knowledge and assists with of all aspects of the PSS department which include: Navis, G&T Fulfillment, LMS, SkiData Parking system, Access Gates, etc.  
•    Flexibility and ability to work any location.

•    Advanced leadership and team management skills preferred
•    Attention to detail and problem-solving skills required
•    Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems required
•    Strong written and verbal communication preferred
•    Familiarity with Resort Technology Partners (RTP) software a plus
•    Money handling experience with US currency required
•    High School degree or equivalent required; College degree preferred

Supervision Given and Received 

Supervision given:  Exercises general supervision over MSCC Agents. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
(For most middle management, management positions) 

Supervision received: Works under general supervision of MSCC Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.  

Work Environment and Physical Demands
•    Ability to be on your feet, kneel and bend for extended periods of time  

•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces 

•    Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits