The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to après ski, this hotel is, guests have said, "the Aspen of Aspen."

Summary 
Serve guests in a friendly, professional manner according to hotel standards working under the direction of the Banquet supervisors.

Essential Job Functions
•    Handle guest’s requests in a warm, friendly professional and efficient manner.
•    Maintain positive communication with kitchen personnel.
•    Ensure guests satisfaction.  Inform Banquet Manager of guest’s comments and complaints. 
•    Serve guests food and beverage according to standards of performance.
•    Set tables and check table setup according to standards.
•    Maintain the proper care and cleanliness of serving equipment.  Stack and handle china, glass and silver to avoid breakage and misuse.                                                       
•    Assist in emergency and security procedures as directed by management and the established emergency plan.
•    Reset function rooms, clean all banquet areas and perform side duties assigned by the banquet supervisor.
Responsible for assisting all team members in organization of kitchen items, to include, dry goods, kitchen equipment, storage containers, cleaning supplies and proper rotation and organization of all food deliveries.

Additional Job Duties
•    Complete tasks and projects delegated by your Banquet Manager, assist other departments as business volumes and staff levels demand.
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules.
•    Report to shift on time.
•    Enforce and comply with all policies and procedures for the Food and Beverage Department, The Little Nell and the Aspen Skiing Company.
•    Eye contact should be made at a distance of no less than 10 feet from every guest.
•    A genuine smile should be offered at a distance of no less than 5 feet from every guest.
•    Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.
•    Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.
•    Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.

•    High School Diploma or equivalent preferred.
•    Six months related experience required.
•    Basic knowledge of wine, food and cooking methods.
•    Neat appearance.

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of the Director of Banquets & Banquet Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of November 15 2021, Aspen Skiing Company, The Little Nell, and The Limelight Hotels will require all active employees to be fully vaccinated in the workplace. Read more about this policy via our employee safety page here