The Product Sales & Services Office Supervisor works with the Manager to provide exemplary service and a seamless sales experience of the Product Sales & Services Department. This is a 10.5 month position and could be based at Snowmass, Aspen Mountain, Aspen Highlands or Buttermilk. 

Essential Job Functions
•    Provides supervision and support to frontline ticket sales team in day-to-day operations
•    Demonstrates exemplary customer service at all times and maintains team standard for guest service excellence
•    Collaborates with management in the hiring of seasonal staff, assists with annual performance appraisals and payroll 
•    Provides ongoing training to staff with regards to operating standards; promotes product knowledge, up-selling techniques, software training, etc. 
•    Creates staff schedule, maintains and purchases administrative supplies for department
•    Delivers continuous performance feedback to staff, offering coaching and completing documentation throughout the season
•    Assists with the implementation of the employee education program in the interest of employee development
•    Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments

•    Prior experience managing staff
•    Money handling experience with US currency
•    Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
•    Familiarity with Resort Technology Partners (RTP) software a plus
•    High school degree or equivalent 
•    College degree preferred
•    Knowledge of Spanish or Portuguese preferred
•    Knowledge of other languages is helpful

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to work near moving mechanical parts; work in high, precarious places and outdoor weather conditions. The employee is frequently exposed to fumes or airborne particles; risk of electrical shock and vibration. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually loud.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to walk and talk or hear. The employee is occasionally required to sit.
 
A physical assessment (Work Ready) is required for certain positions.
Skiing or Snowboarding is required for certain winter positions.