Ski-in, ski-out. Five-Star, Five-Diamond, Little Nell service. The Silver Queen Gondola and Ajax Patio at your front door. You can’t get much closer to the center of the Aspen life. Residences at The Little Nell are privately owned, but available by the week or the month. You have a dedicated hospitality and Concierge team and 24-hour room service. Want a home? You have all that and a gourmet kitchen too. At The Residences, you have a magnificent rooftop pool and water garden, gym and yoga studio, private decks or furnished balcony, and heaven on earth.

Summary 
Point of contact for all Owners in regards to their Ownership once they’ve closed on their real estate purchase.

Essential Job Functions
•    Communicate with owners on all ownership related areas in regards to their assigned weeks, managing their goals and rental opportunities.
•    Must understand the nightly rental rate structure
•    Educate Owners about the rotation system, specific to their assigned Owner Letter Number
•    Conduct twice yearly (January – March & July – September) Owner selections of time for their Planned Vacation Weeks (PVW) (2 per interest owned per season) and SANS.
•    Create selection packets, specific to each Owner
•    Manage goals and expectations through personal interaction with each Owner
•    Track responses and completed forms
•    Ensure forms are organized per the rotation priority order for the specific season
•    Process assignments of time per the completed forms
•    Confirm weeks with all Owners and provide clarity on the waitlisted weeks
•    Detail Owner placement in the rental queue, if applicable
•    Ensure forms are organized per the rotation priority order for the specific season (different from Planned Vacation Week rotation/priority order
•    Process assignments of time per the completed form
•    Confirm dates with all Owners and provide clarity on the waitlisted weeks
•    Work to encourage Owner to Owner trades across and within Seasons
•    Facilitate Owner to Owner rentals of PVW time
•    Actively work with Owners to increase usage of the property
•    Enter all reservations into SMS as soon as they are confirmed and update reservations as necessary.
 Actively work on behalf of the Owners who have rent released their time. 
•    Reach out to Owners who may rent release in future seasons to assist with the advanced booking process
•    Welcome Letter
•    Homeowner Association Information: Legal Documents, Board Member Contacts, Meeting Minutes, Meeting Schedule & Agenda, Budgets, Financial Statements, Rotation Charts, Floor Plans, Forms, Calendars; etc.
•    Maintain Owner Website information:
•    Act as a liaison between the Owners and all departments to ensure any changes or updates are communicated regarding upcoming Owner reservations
•    Perform inspections of residences prior to arrival to check on special requests from Owners
•    Meet each Owner upon arrival and bid farewell at departure
•    Make appropriate Department Heads aware of Owner’s comments, suggestions and complaints particular to their department
•    Work closely with all staff members to ensure operation of the property is of the highest quality
•    Track Owner reservation type/usage
•    Assist in other departments when the demand is high
•    Maintain a full understanding of Owner requests and ensure that all employees are aware of each request
•    Owners Lounge (during breakfast and après)
•    Front Door (arrivals & departures)
•    Main lobby level desk (when assigned)
•    Return all calls and emails within 24 hours of receipt
•    Email weekly rental reports (historical & future) to Owner
•    Maintain reservation spreadsheets to match SMS reservations
•    Create and maintain departmental policies & procedures and checklists
•    Conduct oneself in an ethical and exemplary manner, which encourages like manners of conduct.
•    Manager on Duty (one day per week)

Additional Job Functions
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook.
•    Report to work on time.
•    Comply with all policies and procedures for the Residences at The Little Nell, and Aspen Skiing Company.
•    Must be familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management.
 

•    College degree preferred
•    Excellent working knowledge of Excel
•    Analytical skills
•    Previous hospitality industry experience and exposure.
•    Reservations Agent knowledge would be beneficial
•    Strong typing skills
•    Computer knowledge required, specifically Microsoft Word, Excel and Outlook.

Physical Demands
•    Sitting, standing, lifting, typing, speaking and listening.