The Vacation Specialist assists and serves guests with vacation packages in Aspen/Snowmass and acts as a liaison between the hotel/property management company and customers. This position generates revenue from in-bound calls; handles special requests and any additional customer service of the assigned reservation queue, within the framework of the Reservations Department.

Essential Job Functions
•    Respond to inbound telephone inquiries regarding travel reservations by building personal customized vacation package for all aspects of their vacation, including lodging, air transportation, ground transfers, rental cars, lift tickets, ski school, travel insurance, equipment rentals, and other activities
•    Continuous follow up on booked reservations
•    Conduct follow-up calls to current customers to inform them about their reservation and/or special request status when necessary
•    Maintain conscientious work performance and promote the hospitality offered by Stay Aspen Snowmass with courteous, friendly, professional service
•    Maintain thorough working knowledge of SAS properties, ASC activities, Inntopia software and Apollo systems
•    Charge deposit/final payment on reservations booked
•    Provide back up for the operator phone
•    Assist with special event pass production
•    Assist other departments when necessary
•    Conduct outbound calls concerning potential new revenue opportunities
•    Other duties as assigned
 

•    College degree preferred
•    Knowledge of Apollo/Smartpoint system with minimum 3 years hands on experience
•    Sales experience within the travel related industry
•    Working knowledge of Microsoft Office applications

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand.

A physical assessment (Work Ready) is required for certain positions.
Skiing or Snowboarding is required for certain positions.