Position Summary
Responsible for the reservations and coordination of daily activities and adventure trips for our guests. Will use knowledge of Aspen area and Roaring Fork Valley bike and hiking trails to promote trips. Works closely with the Front Desk and Guest Services in communicating guest activities. 

Service Standards
Eye contact should be made at a distance of no less than 10 feet from every guest.
A genuine smile should be offered at a distance of no less than 5 feet from every guest.
Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.
Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.
Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.

Essential Functions of the Job
Recommend and book activities for guests ability / skill level and interest
Needs to be able to quickly solve problems
Is outdoor enthusiast with extensive knowledge of area
Attends Daily Operations meeting 
Identify and build relationships with key individuals and vendors to supply activities
Develop excellent communication tools to promote this service
Ensures accuracy of information taken from guests and given to vendors
Ensures safety and well being of guests
Ensures vendors uphold Limelight Lodge standards with each guest experience and interaction
Fill all reasonable guest requests or requirements.
Anticipate guest service needs.
Discretion will be used at all times concerning guest activities and special requests.
Develop relationships with restaurants, shops, clubs, barber and beauty salons, car rental agencies, florists, health clubs, recreational vendors, ticket outlets, etc. to help facilitate all guest requests.
Is aware at all times of the scheduled activities in the city; i.e. theater, the arts, special exhibits, concerts, shows, sports and leisure activities; establishes close contacts with appropriate people in all of these areas.
Recommends hotel restaurant, bar and other services and is aware of hours of operation and assists guests in securing reservations.
Know about all daily hotel functions, location and times for appropriate guest direction.
Keep management informed of any guest or employee service problems that arise.
 

Additional Job Duties
Handles all billing for services 
Maintain organization and cleanliness of the Mountain Room space
Maintain appropriate stock of materials for promoting activities
Develop guest relationships and on going correspondence 
Update guest profiles within SMS with activity preference and any additional information gained during interactions
 

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to wet or humid conditions (non-weather) and work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions and vibration. The noise level in the work environment is usually loud.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to talk or hear.

A physical assessment (Work Ready) is required for certain positions.
Skiing or Snowboarding is required for certain positions in winter.