Wine Server - The Little Nell

  • Full-time
  • Job Location: The Little Nell Aspen
  • Budgeted pay rate minimum (actual pay may be adjusted based on experience): $9.30 plus tips
  • Job category: The Little Nell
  • Season: Winter 2020-21
  • Job Classification: Full-Time Seasonal

Company Description

The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to après ski, this hotel is, guests have said, "the Aspen of Aspen."

Job Description

Summary 
Serve food and beverage in a timely, friendly, and professional manner according to established Forbes 5 star standards and procedures. serve drinks, maintaining set costs and presentation, oversee the security of liquor, checks, and cash. Well versed in the entire wine program and able to pursue sommelier functions

Essential Job Functions
•    Ensure friendly greeting to all guests, make beverages and serve within established procedures and standards
•    Take orders for all beverage requests from both guest and service staff
•    Use suggestive selling techniques for food and beverage
•    Proficient in all E47 and bar menus and can describe all menu items to a guest if/when necessary
•    Well versed in the wine program including all Wines by the Glass (BTG) offerings
•    Has a proficient knowledge on wine-cellar and able to find wines if/when needed
•    Ready to speak to any wine-growing regions of the world. This knowledge includes grape varieties, climate conditions, viticultural and vinification methods, producers, and vintages. 
•    Measure drinks and follow recipes
•    Responsible for bar-keys and bank; ensure their safe return/deposit
•    Ensure adequate working knowledge of the Info Genesis System
•    Familiar with the inventory software – accubar
•    Assists with month end wine and liquor inventories
•    Accountable for the locking down of liquor at the end of the shift
•    Responsible for charging for drinks before producing them
•    Accountable for securing payment
•    Clear and reset bar during service, clean bar and glassware throughout shift
•    Is responsible for proper opening and closing of bar and sidework.
•    Maintain the appropriate care and cleanliness of serving equipment
•    Stack and handle china, glass, and silver to avoid breakage and misuse
•    Maintain positive communication with service personnel
•    Display knowledge mixology, after-dinner cocktails, and beverage list
•    Make managers aware of all guest comments and complaints.
•    Maintain positive communication with service personnel.
•    Familiar with Colorado liquor laws do not serve intoxicated guests or minors.
•    Carries tools necessary to perform the job, i.e., corkscrew, lighter, pen, notepad, etc.
•   Knowledgeable of Forbes 5 star standards and adheres to them in every aspect of the operation
•   Responsible for assisting all team members in the organization of kitchen items,  including dry goods, kitchen equipment, storage containers, cleaning supplies, and proper rotation and organization of all food deliveries.

Additional Job Duties
•    Complete tasksdelegated by the manager. Assist other departments as business volumes and staff levels demand.
•    Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook.
•    Report work on time.  If unable to report for work, notify the manager as described in the employee handbook.
•    Comply with all policies and procedures for the Food and Beverage department, The Little Nell and The Aspen Skiing Company.
•    Eye contact should be made at a distance of no less than 10 feet from every guest.
•    A genuine smile should be offered at a distance of no less than 5 feet from every guest.
•    Employees should build rapport with guests during any conversation if the guest responds to the initial statement with a conversational demeanor.
•    Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.
•    Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.

Qualifications

•    High school diploma or equivalent preferred
•    SixMinimum CMS Introductory Sommelier 
•    Actively studying for CMS Certified Sommelier Diploma
•    Advanced beverage knowledge
•    Ability to work well with others
•    Ability to handle money and essential math skills
•    Command of the English language

Additional Information

Physical Demands
•    Ability to carry heavy loads such as trays and tables (40-60 pounds)
•    Ability to pull heavy loads (300 pounds)
•    Standing, bending, and stooping required.

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