Host/Hostess - Limelight Snowmass

  • Snowmass Village, CO, USA
  • Full-time
  • Job category: Limelight Hotel
  • Job Location: Limelight Snowmass
  • Season: Winter 2020-21
  • Job Classification: Full-Time or Part-Time

Company Description

You don’t just work at the Limelight. You become one of the best reasons our guests come back again and again. It’s our aim to provide a warm and inviting community atmosphere for our guests. We believe every employee should play a key role in helping enrich the guests’ mind, body and spirit during their stay. This takes a dedication to real, live hospitality and an appreciation for innovative leadership. We are a team, and we act like it.We also believe, as Limelight hotel management, in a commitment to providing a secure and enjoyable work environment for every employee — one that promotes honesty, mutual respect, personal growth and career advancement for all.

Job Description

Position Summary
Seat guests, answer phones, assist in guest requests, and generally assist service staff

Service Standards:
Eye contact should be made at a distance of no less than 10 feet from every guest
A genuine smile should be offered at a distance of no less than 5 feet from every guest
Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor
Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests
Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs

Qualifications

Essential Functions of the Job:
Seat guests maintaining station rotation and balance in room
Answer phones according to proper procedure and etiquette 
Assist guest needs without transferring guest calls to other areas
Handles reservation requests, complete reservations properly in book, recommend alternate seating times when busy, describe facilities and cuisineCheck room prior to opening and before and after meal periods
Make side list duties, station charts for service staff

Report guest comments to manager and list in log book
Complete maintenance requests as needed
Make cleanliness and maintenance inspections as directed
Is familiar with hotel fire and safety regulations and procedures
Adhere to hotel standards, policies and procedures
Thank all guests at their departure
Make copies, files and completes paperwork as needed
Maintains neat and orderly station
Checks menus after each use for cleanliness

Additional Information

All your information will be kept confidential according to EEO guidelines.

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