The Assistant Manager assists the Rental Retail Store Manager in the operation of a Rental Retail store. As a team, the manager and assistant manager are responsible for providing exceptional customer service and a positive, safe and productive work environment for store employees while striving to meet sales and profitability goals. The Assistant Manager has primary responsibility for store presentation, product inventory and maintenance of the rental fleet. The secondary responsibility is taking on all aspects of the store operation on days, shifts or times when the manager is not present.

Essential Job Functions
•    Maintains a fun, safe, energetic Aspen ski/snowboard lifestyle ambiance in the store
•    Assists sales associates in completing difficult sales
•    Listens to customer complaints, examines returned merchandise and resolves problems to restore and promote excellent customer service and public relations
•    Assists manager in supervising and coordinating activities of store employees, including but not limited to scheduling, assigning duties and overseeing job performance
•    Trains and coaches employees in product knowledge, store policies, department
procedures and job duties
•    Coaches product knowledge to the staff to ensure all guests receive the right product for their ability level, interest or need
•    Performs, or assists manager in performing safety training and documentation
•    Assists manager with payroll timekeeping, ensuring timely and accurate pay for all employees
•    Assists manager in interviewing and hiring new employees
•    Responsible for merchandising, displaying, fronting and restocking of the retail and/or rental space in conjunction with Merchandising and Buying teams
•    Maintains a finely tuned rental fleet and retail inventory, guaranteeing that all sizes of product are available
•    Proficient with all levels of retail and rental Point of Sale systems
•    Helps the store manager with daily operations and with striving to meet stated objectives in sales, profitability and expense management
•    Responsible for the correct processing of potential liability issues: documentation, equipment testing, follow-up with legal department, etc.
•    Responsible for re-ordering rental and/or retail product from the warehouse, obtaining product from other Rental Retail stores as needed and finding and obtaining substitute product as necessary
•    Records delivery of merchandise, compares record with merchandise ordered and enters discrepancies in order to control costs and maintain correct inventory levels
•    Inspects merchandise to ensure it is correctly priced and displayed
•    Responsible for the correct processing of warrantee items and damaged goods
•    Makes product recommendations to Buying team
•    Performs opening and closing duties of the store
•    Enforces loss prevention policies and procedures
•    Prepares store for end-of-season product inventory and assists with actual scanning/counting during inventory

•    Supervisory experience preferred
•    High School diploma or equivalent required
•    Must be certified or able to become certified in ski binding torque testing and DIN settings
•    Experience in recreation or winter sports industry preferred
•    Ability to work flexible hours in a 7 day per week operation required
•    Advanced knowledge of ski and snowboard products required
•    Computer proficiency required; familiarity with Resort Technology Partners (RTP), Counterpoint and/or Kronos software a plus
 

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to work near moving mechanical parts; work in high, precarious places and outdoor weather conditions. The employee is frequently exposed to fumes or airborne particles; risk of electrical shock and vibration. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually loud.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to walk and talk or hear. The employee is occasionally required to sit.
 
A physical assessment (Work Ready) is required for certain positions.
Skiing or Snowboarding is required for certain winter positions.