The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to après ski, this hotel is, guests have said, "the Aspen of Aspen."

Summary 
The Room Service Captain will manage the daily operations of room service while maintaining a high level of guest satisfaction. Keep in daily communication with room service manager through department tools.

Essential Functions of the Job:
• Enforce and comply with all policies and procedures of the Food and Beverage Department, The Little Nell and The Aspen Skiing Company.
• Control Labor costs: Monitor ProfitSword and adjust staffing levels appropriately.
• Responsible for the safety and proper handling of staff and equipment
• Supervise staff in their work, whilst maintaining high performance levels
• Oversee table set-up, side duties and delivery times.
• Supervise the care of equipment; minimize waste, breakage and misuse.
• Take monthly inventories, recommend purchases to manager and ensure the accuracy of requisitions.
• Know all current IRD menus and food descriptions
• Familiar with all current E47 and Ajax Tavern Menus
• Well versed in all wine by the glass offerings
• Communicate with both IRD and Culinary staff regularly. Seek out staff opinion for improving operations.
• Train all new hires to five star standards.
• Ensure room service area is clean and maintained. Keep back of the house clean and organized.
• Maintain a high level of guest satisfaction. Make immediate corrective action when a guest's needs are not met.
• Maintain professional appearance and conduct at all times. Ensure staff appearance and conduct is impeccable.
• Supervise the Mini Bar program: reduce wastage and suggest new products.
• Supervise the creation and delivery of interesting and attractive guest amenities.
• Demonstrate knowledge of safety and fire procedures.
• Assist in emergency and security procedures as directed by management and the established emergency plan.
• Enforce Local liquor and sanitation ordinances.

Additional Job Duties:
• Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
• Report to shift on time
• Complete tasks and projects delegated by your supervisor
• Assist other departments as business volumes and staff levels demand

•   High School Diploma or equivalent preferred
•   3-4 years experience with Food and Beverage
•   Basic knowledge of wine, food and cooking methods
•   Excellent organizational and telephone skills
•   Ability to delegate and supervise effectively
•   Good command of the English language
 

Physical Demands
•    Ability to carry heavy loads (40-60 pounds)
•    Ability to pull heavy loads (300 pounds)
•    Standing, bending and stooping required