Room Attendant - Limelight Ketchum

  • Ketchum, ID, USA
  • Part-time
  • Job category: Limelight Hotel
  • Job Location: Limelight Ketchum
  • Season: Year Round
  • Job Classification: Part-Time Regular

Company Description

You don’t just work at the Limelight. You become one of the best reasons our guests come back again and again. It’s our aim to provide a warm and inviting community atmosphere for our guests. We believe every employee should play a key role in helping enrich the guests’ mind, body and spirit during their stay. This takes a dedication to real, live hospitality and an appreciation for innovative leadership. We are a team, and we act like it.We also believe, as Limelight hotel management, in a commitment to providing a secure and enjoyable work environment for every employee — one that promotes honesty, mutual respect, personal growth and career advancement for all.

Job Description

Position Summary:
Complete cleaning tasks assigned daily, by area, according to shown procedures and using specified products.

Service Standards:
Eye contact should be made at a distance of no less than 10 feet from every guest.
A genuine smile should be offered at a distance of no less than 5 feet from every guest.
Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.
Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.
Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.

Qualifications

Essential Functions of the Job:
Clean and service guest rooms in accordance with hotel procedures.
Provide the necessary linen and amenities according to the guest room legend.
Leave the guest room in a uniform arrangement as determined by the Housekeeping Manager.
Report status of rooms cleaned according to procedures and any discrepancies.
Report any damage, hazards, and repairs, to supervisors or through maintenance requests.
Assume responsibility for all keys signed out for shift.
Keep corridors and service areas clean and neat.
Linens and garbage to be brought to proper areas according to procedures.
Update daily room master worksheet before breaks, lunch or clocking out at end of day.
Perform deep cleaning of rooms twice yearly.
Guest requests responded to on a timely basis. 

Additional Information

Additional Duties:
Make manager aware of guest’s comments and complaints.
Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook.
Report to shift on time.
Comply with all policies and procedures for the Housekeeping Department, Limelight Lodge, and Aspen Skiing Company.
Is familiar with Hotel fire and safety procedures. Assist in emergency and security procedures and directed by management.
Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.

Physical Requirements of the position include:
Able to lift a minimum of 20 pounds.

Education, Experience, Skills:
Some previous cleaning experience preferred.
Ability to write and read basic Spanish.
Ability to speak basic English preferred.

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