Autism Spectrum Australia (Aspect) is one of Australia’s largest autism-specific service providers, with one of the biggest autism-specific school programs in the world. A not-for-profit organisation, we work in partnership with people of all ages on the autism spectrum, and their families to deliver evidence-informed solutions that are person-centred, family-focused and customer driven.

At Aspect we recognise a different brilliant®, where we seek to understand, engage and celebrate the strengths, interests and aspiration of people on the autism spectrum.

Want to make a difference in an Autistic child, young person or adult’s life? Join the Partnerships, Development and Autism Friendly team to support and enable our passionate people to deliver and create positive outcomes for the Autistic individuals we support.

An exciting opportunity has arisen in the Fundraising team to provide first-class communication with our supporters via email, phone, sms and mail. You will also provide administrative support to help grow, engage and retain supporter numbers. This is a full time, fixed term (6 month contract) position. 

What you will do:

• Support the team in providing exceptional supporter care and experience to Aspect’s supporters.
• Manage and respond to all inbound supporter and fundraising queries by phone, email, mail and online.
• Support the fundraising coordinator to coordinate correspondence with regular giving and cash supporters, including donation corrections/rejections, gift cancellations, payments and end of year receipting follow-up.
• Support the team to produce reports to contribute to growth strategy, liaising with the database team when necessary.
• Ensure supporter queries and complaints are handled sensitively and effectively in a timely manner.
• Maintain accurate and current information in Raiser’s Edge database.

What you bring:

• 1+ years’ experience in working in a fundraising, marketing, or customer experience environment
• Exceptional interpersonal and verbal communication skills
• Strong accuracy and attention to detail
• A love for engaging with with and delighting supporters
• Ability to juggle multiple projects with strong time management skills
• Strong Microsoft Suite skills (Excel, Word, Outlook)
• Previous experience working with databases and CRMs (Raisers edge preferred but not essential)
• A genuine passion for social change or disability sector.
• Open and comfortable with working in a neuro-diverse team
• Working with Children Check and National Police Clearance (NSW) on job offer will be mandatory

Click here to view the position profile

What we offer:

• Learning opportunities for career advancement
• Salary packaging options to increase your take home pay
• Hybrid working between the office and home
• Freshly fitted out workspace with end of trip facilities, on the doorstep of Chatswood station, dining and retail
• Employee referral incentive
• Access to a wide range of discounts through Perkbox on everyday purchases
• Discounted membership to fitness facilities through Fitness Passport
• Employee Assistance Program

To apply

Please attach your resume (not compulsory) and complete the candidate questionnaire; cover letter is optional.  

Enquiries should be directed to: 

Leanne Riches, Individual Giving Manager, 0488 147 588.

Aspect is committed to increasing the number of Autistic staff and providing an inclusive workplace where everyone can feel that they belong. We encourage candidates from all backgrounds including, but not limited to, Aboriginal and Torres Strait Islander Peoples, neurodivergent people, people with a disability, the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds, to apply. We have a range of universal strategies to meet the needs of different people in our hiring processes, and are happy to individualise these.

Learn more about us: www.autismspectrum.org.au