Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.

Duration: 8+ Months

Responsibilities

· Provide configuration and administrative support of self-hosted (server) JIRA and Confluence.

· Create and copy projects.

· Design and implement custom workflows, fields, permission schemes, post functions, etc.

· Build filters, custom dashboards, and reports.

· Coordinate and respond to support requests.

· Manage and update software and licenses.

· Install, configure, test, and manage plug-ins.

· Train new staff on JIRA/Confluence and navigating our projects and spaces.

Qualifications

· 3+ years of hands-on experience managing JIRA & Confluence.

· Experience building, managing and enforcing standards.

· Effectively prioritizes work, troubleshoots issues, communicates, and completes tasks on time.

· Detail-oriented.

· Excellent client-facing skills.

Nice-to-haves

· ScriptRunner JQL.

· Experience working on an agile development team, Scrum preferred.

· DevOps experience.

All your information will be kept confidential according to EEO guidelines.