Ashburn Consulting, a Small Business based in the Washington, DC metropolitan area, specializes in providing network and network security solutions in complex environments to a select set of government and business clients. The company, an established leader in its field, is composed of an elite team of engineers and business consultants, each of whom is recognized —and highly regarded—within the network and security communities.

This labor category supports work related to Tier3 support of endpoint computing. The general focus of the position developing and maintaining standard endpoint device configuration (image) in accordance with the National Gallery’s standards and industry best practices in a hybrid eco system based on Microsoft Windows, Mac Operating Systems and Mobile Devices.  

This position complements the Software Release Manager position and must be able to perform both the roles interchangeably. 

Some of the key responsibilities of the position include but not limited to 

• Manage all aspects of the software imaging process. 

• Develop master images and deployment procedures. 

• Test new versions of operating system and endpoint software for compatibility, performance optimization and deployment. 

• Work closely with compliance manager for ensure security compliance of the new images and/or any updates to the existing images. 

• Act as a backup of Support Software Release Manager 

• Work with the Support Software Release Manager with development, validation software of release process/technical procedures. 

• Develop and maintain Quality Assurance (QA) checklists for imaging processes. 

• Work with stakeholders for deployment/updates of the images 

• Deals with communication, preparation, and training for image updates 

• Update Knowledge Management System (KMS) 

• Provides management reports on image release/updates progress. 

• Ensure security compliance to the supported applications and operating systems. 

Knowledge/skills: 

Requires hands-on 5+ years of hands working knowledge in the following areas, in an environment with 1000+ Microsoft Windows and MacOS device.  

• Hands-on senior level experience with Knowledge in Microsoft, Mac OS  

• Hands-on senior level experience as Ivanti Software Administrator software configuration and security compliance of endpoint devices. 

• Hands-on senior level experience with technologies involved in software and operating system deployment in a large enterprise. 

• Strong knowledge of Microsoft Active Directory, DHCP and endpoint performance management tools.  

• Strong knowledge of endpoint security compliance and remediations 

• Strong analytical and troubleshooting skills, including the ability to identify, research, and resolve simple to moderately complex technical support issues independently. 

• Must be familiar with the latest hardware platforms for endpoint computing. 

• Excellent customer service skills 

• Self-motivated and takes initiative. 

• Proficient project planning and writing skills. 

• (MCP) Microsoft Certified Professional or (MCSE) Microsoft Certified Solutions Expert 

• MAC Genius experience 

• Experience engineering support of Active Directory, DNS, and any additional Microsoft, JAMF and Ivanti 

• Experience with Active Directory including AD forest migration, remediation and consolidation, as well as a strong foundation in other directory service technologies including GPO, DNS and DHCP 

• Hands on experience designing and configuring Microsoft Windows and MAC End User technology including Antivirus, patch management and other System Administration tools 

• Experience developing detailed Windows and MAC Administrative standards, design, and implementation documentation. 

• Experience capacity planning, performance monitoring and maintenance. 

• Strong hands-on experience with endpoint security tools such as Microsoft Defender, McAfee and encryption technologies. 

Equal Opportunity Employer/Veterans/Disabled. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status

Ashburn Consulting is an Equal Opportunity Affirmative Action Employer.
In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request and accommodation in order to apply for a position with Ashburn Consulting, please e-mail [email protected].”