Ashburn Consulting, a Small Business based in the Washington, DC metropolitan area, specializes in providing network and network security solutions in complex environments to a select set of government and business clients. The company, an established leader in its field, is composed of an elite team of engineers and business consultants, each of whom is recognized —and highly regarded—within the network and security communities.

Oversees and coordinates activities for division wide technology product lines. Serves as business process expert and owner of assigned products; leads the design, coordination, implementation, and testing of cross-functional business processes related to the function and use of technology systems and/or applications. Serves as a liaison between technology staff and organization representatives to resolve technology issues, meet technology requirements, and provide technology improvements and solutions. Works with cross functional delivery teams and project managers to deliver delightful customer experience. Responsible for keeping up with the product technology and ensuring the client is maximizing its product investment.

Typical Tasks/Duties

1. Oversees a portfolio of technology product lines that may include multiple systems or applications.

2. Provides leadership for the use of the products, and through analysis and design, provides continuous improvement of business processes and product capabilities.

3. Tracks roadmaps and emerging trends for products to understand capabilities as they are released, and proactively plans and leads upgrade strategies.

4. Drive discussions with customers and product solution engineers that focus on tools, features, and processes to support strategic agility over customizations

5. Owns the backlogs for products by identifying and prioritizing projects within those product lines.

6. Coordinates work with project managers to ensure product-related projects are well- defined, including scope, deliverables and delivery cycles.

7. Engages regularly with internal business sponsors to identify product pain points, training needs, documentation needs, and communication needs.

8. Serves as the voice of advocacy for the customer with external vendors and internal product support teams, elevating and prioritizing enhancement requests.

9. Serves as liaison with IT leadership and IT support staff to communicate product changes and/or feature enhancements.

     10. Working with the respective IT team leads to create communication, documentation,              resources, and training materials to meet business needs and promote the success of            the product.

     11. Performs root-cause analysis in identification and resolution of complex problems with            products.

    12. Manages product risks and dependencies across the organization and with external               vendors

• 5 years of experience as a Product Owner, Product Manager, or Solution Lead preferred

• Any combination of education and experience equivalent to a bachelor’s degree in a field related to information systems, business management, or education.Three (3) years of progressive work experience in information technology and technical project management.

• 5 years of experience working in an Agile environment preferred

• Agile Certified Product Manager (CPM) or comparable certification preferred

• Experience implementing large scale technology solutions, working with multidisciplinary teams, and functioning as a team leader

• Can demonstrate knowledge of best practices with respect to customer service and customer-oriented account management;

• Demonstrated knowledge of business and information technology practices and trends by comparable school systems or businesses

• Understanding of technology-related issues and how they might impact assigned customers

• Awareness of appropriate local, state, and federal laws and regulations dealing with technology;

• Ability to communicate effectively, both orally and in writing

• Experienced level of technical knowledge and skills in the product categories.

• Comprehensive working knowledge of job-related policies, procedures, and guidelines, as well as the fundamental concepts, regulations, and practices of the field

All of your information will be kept confidential according to EEO guidelines. Equal Opportunity Employer/Veterans/Disabled. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

Ashburn Consulting is an Equal Opportunity Affirmative Action Employer.
In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request and accommodation in order to apply for a position with Ashburn Consulting, please e-mail [email protected].”