Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. 

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Position: Telecommunication Engineer
Location: Arlington, VA - Hybrid
Long Term contract
 

Job Description:
We are seeking a skilled Telecommunication Engineer with understanding of Microsoft solutions to join our dynamic team. The Telecom Engineer will work with a team to design, implement, and optimize Voice over Internet Protocol (VoIP) systems while leveraging advanced Microsoft technologies including Microsoft Teams. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, collaborative environment.

Key Responsibilities:

• Consult the design, deployment, and support of VoIP systems, ensuring robust, scalable, and secure solutions.
• Support Configuration, management, and optimization of Microsoft-based UC platform Microsoft Teams Voice.
• Support Integration of VoIP systems with existing infrastructure, including Active Directory, Exchange, and Office 365.
• Analyze business requirements and develop technical solutions to meet organizational communication needs.
• Troubleshoot and resolve complex VoIP-related issues, ensuring minimal downtime and high service quality.
• Develop and maintain detailed documentation, including network diagrams, configuration files, and process workflows.
• Stay updated on VoIP and Microsoft technology trends, recommending innovative solutions to improve communication systems.
• Collaborate with cross-functional teams, including network, security, and IT operations, to ensure seamless integration and optimal performance.
• Perform capacity planning, monitoring, and performance tuning of VoIP systems.
• Train and mentor team members on VoIP and Microsoft technologies.

Required Education, Experience, & Skills
Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum 3 years of experience in Telecommunication or Information Technology
• Experience deploying new solutions in a large enterprise environment (5000-10,000 users)
• Understanding or ability to learn Microsoft Unified Communications platforms, including Microsoft Teams Voice and Skype for Business.
• Strong knowledge of Session Initiation Protocol (SIP), Real-time Transport Protocol (RTP), and QoS for VoIP applications.
• Proficiency in troubleshooting VoIP call quality and connectivity issues using tools like Wireshark and other packet analyzers.
• Solid understanding of networking principles, including VLANs, NAT, firewalls, and SBCs.
• Exceptional analytical and problem-solving skills.
• Strong verbal and written communication skills for technical and non-technical audiences.

Preferred Education, Experience, & Skills

Preferred Qualifications:

• Master's degree in a related field.
• Experience with hybrid cloud and on-premises VoIP environments.
• Knowledge of regulatory requirements, such as E911 compliance and VoIP security standards.
• Familiarity with PowerShell scripting for automation and configuration of Microsoft UC platforms.
• Certification(s) such as Microsoft Certified: Teams Voice Engineer Expert, CCNP Collaboration, or equivalent.
• Experience with call center or contact center solutions and integrations.
• Experience with enterprise-grade VoIP equipment, such as Cisco, Avaya, or similar systems.

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

All your information will be kept confidential according to EEO guidelines.