Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. 

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Arthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Support /PC Refresh one of our clients

Position :Desktop Support /PC Refresh

Location:Bangor, ME // Dover- Foxcroft // ME Ellsworth, ME

Mode:6+ months contract

Job Description:

• Relevant Experience: 5+yrs. Qualification: Bachelors / Masters / Equivalent
• Basic Desktop support or Helpdesk candidate will work for this position

Key Skills Required:

General Description                                   

• Create and maintain operating system images, driver packages and task sequences in SCCM or MDT                                    
• Security update management using SCCM or WSUS                                     
• Working knowledge of OS deployment using SCCM & MDT                                      
• Windows Imaging & OS Deployment Customizing and creating WIM images, Exposure in ImageX, Windows PE, WAIK,ADK, Windows ICD & DISM tools                                          
• Requires detailed knowledge of Windows (Win 7/XP/VISTA/Windows 8/ Windows 10), windows registry, Applications, and computer drive imaging technologies and client platforms and related hardware.                                         
• Complete configuration, installation and support of equipment in an environment conducive to the specifications                                   
• Applying modifications and customizations to the OS through registry modifications                                
• Develop/create and maintain Windows 10 and later desktop PC and laptop images, integrate and test software applications and upgrades, package and deploy base image and applications via SCCM                                 
• Develop and deploy scripting and automation for image and application deployment/operational and maintenance in support of production systems and workstations, including batch and PowerShell scripting, PXE, .msi development and modification                              
• Knowledge of BitLocker and Encryption                             
• Developing utilities and processes to optimize images and installation procedures                                    
• Develop and document design specification and build processes                                           
• Troubleshooting/debugging software and hardware problems related to the operating system or supporting applications, drivers, and services.                                       
• Full Understanding of downloading and deploying software updates using SCCM 2012, Creating Packages, Applications, Task sequences. Experience in creating and providing sccm database report.                                 
• Knowledge Microsoft Office and Office 365 Proplus Product suites and administration                              
• Deploying SCCM OSD Task Sequences                                
• Knowledge of Azure AD and Azure domain join                               
• Define/test and certify client computing hardware standards and configuration for end users                                 
• Security hardening for Windows client operating systems                                        
• Knowledge to use Group Policy and System Center Configuration Manager to centrally deploy changes throughout the environment                               
• Good Knowledge of Windows 10 operating system is a must                                   
• Solving Level 2  tickets                               
• Technical Requirements                            

Required Skills / Qualifications:                                           

• Good Command on SCCM 2012 or later versions                            
• Experience in Handling Windows Imaging Project                                         
• Good Command on ImageX or DISM tool, Dell Kace                                     
• Microsoft Deployment Toolkit (MDT 2013) ,WDS,ADK, WAIK, Windows Imaging and Configuration Designer                                    
• Application Compatibility Toolkit                                         
• Windows System Image Manager                                        
• OSC DIMG ,BCD Boot,etc                             
• Windows Reinstallation Environment                                 
• User State Migration Tool(USMT)                                        
• Windows 7/8.1/10/2008R2/2012R2                                    
• Backup and Disaster Recovery Solutions                                           
• Networking concepts including IP addressing, DHCP, DNS, etc                                  

Soft Skills                                       

• Excellent communication and conversation skills (Verbal and Written)                                          
• Good documentation skills                             
• Good working knowledge of MS OFFICE (Including MS Project and Visio)                                          
• Should have a great customer handling skills                                         
• Able to handle unforeseen situations                                       
• Ability to communicate technical issues clearly in person, on the telephone and in written documents                                  
• Good problem analysis and problem solving skills                                
• Strong customer focus and good teamwork skills                                 

Other Skills / Experience                                         

• Experience in Linux/Unix platforms installation & imaging.                                       
• Experience in software development, processes, and methods                                
• QA/Software Testing/Troubleshooting experience.                                     
• Years of Experience                                    
• Relevant 5-7 Years                                      
• Certification requirements                                      
• Preferred to have 70-680,70-698,70-697,70-698,70-689,70-692,70-687,70-688                                    
• Compulsory MCSE/MCITP/MCSA/MCTS                             
• Preferred to have  70-401(SCCM 2007) or 70-243(SCCM 2012)  

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

All your information will be kept confidential according to EEO guidelines.