Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

• Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
  REQUIRED:
  Contractor shall have minimum of three (3) years of customer service experience in an IT environment. Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
  Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II: SEC+CE AND ITIL, HDI, CoBIT, Lean Six, Six Sigma ,etc(Any of them )
  
  High school Diploma or General Equivalency Diploma (GED)

If you believe you're qualified for this position and are currently in the job market or interested in making a change, please give me a call as soon as possible at (973) 967-3415

Secret/Top Secret Clearance required

• Certified in accordance with DoD 8570.01‐M Information Assurance Technician (IAT) Level I: A+, Network+ 
• In addition: One of the following is required: MTA, MCTS, MCSA, CompTIA A+, CompTIA Network +, CCNA
  

For more information, Please contact

shail Jha

973-967-3415

Shail.JhaATartechinfo.com