OSS/BSS Support Engineer

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Core Responsibilities-Collaborate with business units requesting systems changes to clarify and document business requirements and business process flows-Work with business to identify ROI of proposed changes/enhancements to systems-Partner with Architecture and Development teams to identify feasible solutions and Services that meet the business need-Lead requirements analysis & solution design sessions/activities-Document requirements, user stories, architecture diagrams, and sequence diagrams-Conduct user interviews, JAD sessions, and other forums to define and capture requirements and design of the solution-Collaborate with application development and test teams to ensure that use stories and system requirements are understood and actionable-Utilize requirements management tools to maintain traceability between requirements, design elements, and development work-Present solutions to business requesters, architects, development and testing teams-Assess work effort, provide timelines for completion of work and deliver within set expectations-Creates regular status reportsCreating and Delivering Solutions-Solves moderately complex problems; takes a new perspective on existing solutions-Proven ability to successfully handle multiple projects at one time and drive successful outcome with little supervision-Responds to demands created by diverse tasks, complicated assignments and/or fluctuating volume of assignments by putting in time and effort necessary to complete the work tasks spanning the project lifecycle: requirements, design, implementation, and transition of solutions-Ability to produce the desired result in accordance with specified standards and department metrics -Completes work assignments accurately and without substantive errors -Assures that all aspects of each work assignment are present and properly organized -Assumes responsibility for quality assurance of their own work-Owns the project and problem resolutionWorking Relationships-Proven ability to understand business need and key business drivers and translate into technical solutions-Identifies issues, assesses and communicates risks and mitigations; recognizes and engages escalation efforts as needed-Ability to develop, maintain and strengthen partnerships with others -Utilizes resolution skills to negotiate “win-win” solutions-Contributes to the achievement of team goals; team player-Keeps others fully informed using all available means demonstrating responsiveness and follow-through to customer needs Qualifications-College/University graduate or equivalent experience-Minimum 5 years writing IT requirements experience in a complex work environment-Minimum 7 years working in IT with SDLC-Proficiency in documenting Use Cases, Requirements, Activity Diagrams and Sequence Diagrams in a technical environment-Proficiency in data analysis, data modeling, statistical analysis, & reporting-Experience conducting JAD/RAD/AGILE /Waterfall scrum sessions-Understanding of SOA and experience writing requirements in a SOA environment-Strong analytical, critical thinking and problem solving skills-Advanced proficiency with use of Microsoft Office applications including, Word, MS Project, Excel and Visio and other tools that facilitate the requirements gathering and design phases of the SDLC-Experience working in Data Analytical Environment – DBA experience, ETL tools, data normalization, SQL scripting, Splunk, Hadoop, Regex, Tableau, & OBI-Ability to work and deliver under the pressure of deadlines and commitments to the customer-Demonstrates professionalism in all areas of work-Proficient at time management and meeting deadlines and flexible with changing prioritiesAdditional Preferred Qualifications-BA/BS or Associate degree in Computer Science or related field-Experience in cable and/or telecommunications-Experience writing code as a software developer

mandatory skills- OSS/BSS, Middleware, & Web Design.

Additional Information

For more information, please contact

Ashish

973-967-3531