Product Support Analyst

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

In connection with the Project, Consultant shall provide the Resource to perform the following Services:

-Deploying, Supporting, and Configuring code in support of CloudTV, TVEverywhere, and IPVOD programs.

- Build and rebuild of various operating environments in support for video delivery systems.

- Delivering and assuring the performance of technically advanced; highly scalable, fault-tolerant systems.

- Diagnose problems with both proprietary and open source application.

- Working with virtual networks (VMware), Web Services, and streaming media

- Application support, e.g. Unix and Web middleware development and/or QA

- End to end systems administration of clusters of CentOS Linux dev/test/prod servers.

- Troubleshoot infrastructure and network issues as possible causes of poor service performance.

- Takes the lead on defining the requirements for new tools and monitors required for operations.

- Custom development of monitoring, analytics and troubleshooting tools relating to video delivery systems.

- Development of tools and processes for managing services running on Unix and Windows servers.

- Participate in the development and testing of internal tools, scripts and other similar coding projects.

- Respond to alerts, including those escalated to you by our Global Operations Center.

- Monitor system health across our environment using OP5, Nagios, Splunk, SiteScope, etc. and assist NOC in diagnosing root cause.

- Investigate potential problems (Splunk log diving, reproducing issues, bug writing and tracking) and simple network traces and troubleshooting.

- Escalate issues to development team and working closely in a devOPS type environment.

- Analyzes systems and makes recommendations to prevent possible problems.

- Work with ticketing system and respond to system issues such as system exceptions, development and architectural questions.

- Development and execution of various types of testing lot limited to regression, sit, validation, load, capacity, longevity and stress.

- Ability to create and maintain policies, standards, and overall system documentation.

- Documentation of standard installation, configuration and troubleshooting procedures.

- Documentation of processes involved with support duties for internal customers and end-users.

- Formal training and experience in object-oriented and/or functional programming.

- Takes lead on issue resolution activities using knowledge of complex and company-wide systems.

- Work closely with peer teams to deliver high availability and optimum performance for customer trials.

- Consistent exercise of independent judgment and discretion in matters of significance.

- The capacity to work well under pressure and handle diversified tasks day to day is essential.

- Customer-first attitude and strong written and verbal communication skills.

- Contribute to root case analysis meetings as part of process improvement.

- A keen analytical, structured and detail-oriented approach to problem solving.

- Analyzes, tests, and assists with the integration of new releases and applications.

- Occasional day and over-night travel for training and cross-team meetings..

Additional Information

For more information, please contact

Siva Kumar

973-507-7543