Patient Case Coordinator I
- Contract
Company Description
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us!
For more check: www.artechinfo.com
Job Description
Job Description:
- This role will be 100% taking inbound calls
- Healthcare experience is a requirement
- Call center experience is a plus and those with both call center healthcare experience is preferred
Details:
- Responsible for customer service and case management Answers basic clinical and program inquiries. Coordinates access to therapies through the patients' healthcare providers.
- Schedules and conducts appropriate follow-up based on each patient's situation.
- Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.
- Processes incoming enrollment forms for program.
- Follows up via phone, mail, and/or fax for missing enrollment information.
- Supports payer research, health care policy library, and state management.
- Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
- Performs related duties as assigned. Ability to communicate effectively both orally and in writing
- Strong interpersonal skills. Strong organizational skills; attention to detail
- Ability to proficiently use computer and standard office equipment
- Working knowledge of Microsoft Office
- Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management
- Ability to resolve associate issues effectively and efficiently
Qualifications
Only for W2
Additional Information
Thanks
Rishi
973-967-3525