Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Responsibilities:

· Looking for someone with Service Desk/ Customer Service experience.

· Big plus if they have a technical mind or background and understand how different Network Technologies work.

· No hands on cabling or installs required

· Will need to troubleshoot problems – must be technically savvy

· 70% troubleshooting through phone.

· Provides daily operations support and maintenance for network systems

· Proactively monitors networks to provide stable, dependable network services across multiple platforms.

· Configures and troubleshoots computer networks.

· Maintains LAN/WAN/wireless/VoIP operations by working with network facility and hardware/software vendors to ensure timely problem resolution.

· Maintains and utilizes network management applications to identify network faults, to ensure the provision of data or other tele-communications access to customers, and the movement of information from one location to the other.

· Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

· Typically has 0 - 3 years of IT work experience in infrastructure/network environments

· Resolves customer issues reported via phone, portal, email and network monitoring tools

· Ticket management within multiple ticketing systems
- Interface with internal partners as needed to resolve customer troubles
- Interface with incumbent local exchange carriers and other off-net providers to identify defective local exchange carrier equipment through cooperative testing and coordinate replacement
- Ability to accurately read call traces, traceroutes and packet loss reports to aid in problem identification
- Use of on-net Comcast tools including Café, Remedy/TTS, Watchtower, Scout and CSG biller required
- Basic network diagram understanding

Prashant Sharma,

Recruitment Specialist

Artech Information Systems LLC

360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960

Contact : 973.967.3369
prashant.sharma@ artechinfo.com