Credit Controller- Selangor, Malaysia

  • Selangor, Malaysia, Kuala Lumpur, Selangor, Malaysia
  • Full-time

Company Description

Boost your career with Arkadin, a fast growing global provider of cloud communications services and part of NTT Communications, one of the world’s largest telecommunications companies. You will play a vital role in a business whose solutions enable a more digitally connected workplace and contribute to a greener planet. With 56 operations centres in 33 countries, your talent will find a place to grow rapidly. Join a company whose people are #ContagiouslyEnthusiastic!

Job Description

Credit Controller who responsible for overseeing all collection activities of the company, maximize the collection while adhering to accounting principles, company’s policies and procedures. 

The candidate will support the following activities:

Perform Debt Collection Activities and follow up with customers with delinquent and overdue accounts within the APAC region (including Singapore, Hong Kong, Malaysia, Australia, New Zealand etc)

Ensure payment efficiency and accuracy

Proactively resolve debtor issues and liaise different teams in resolving disputes

Build strong relationship with clients and sales team

Maintain low DSO

Handle disputed bills and negotiate to bring payment within the agreed terms

Prepare regular reports and data analysis

Assist in ad-hoc projects as required

Clean up processes where there are consistent errors and outstanding payments

Prepare aging report, cash application in accounting system (including allocating payments in accordance with customer remittances) and collection statements

An active learner on new systems and applications and are adapt to work in a fast-paced environment to meet deadlines.

Identify trends within the portfolio to aid collections and improve the productivity.

Work closely with sales, IS, billings to resolve disputed cases.


A minimum of 1-2 years' experience in credit control field, Telco or similar industry preferred.

Diploma graduates in Business, Accounting, Finance or other related discipline

Good communication and interpersonal and customer service skills

Excellent command of spoken & written English and Chinese (Cantonese & Mandarin)

Excellent negotiation and problem-solving skills

Responsible and dedicated to meet tight deadline

Independent & self-motivated

Effective at handling challenges working under pressure

Candidate must be able to communicate with the customers on the follow up on settlements and resolving any credit-related issues

Soft skills
Ability to handle multiple tasks in a high volume environment.
Quick learner and self-starter who has the ability to work independently without oversight.
Excellent communication and interpersonal skills 

Additional Information

  • • Develops professional experience
    • Applies policy and procedures to solve variety of issues
    • Problems are moderate in nature
    • Build productive internal and external working relationships
    • Receives general instructions on routine work
    • Receives detailed instructions on new work 
    • Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience
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