Senior VoIP Project Manager

  • Hammersmith Grove, Hammersmith, London, UK
  • Full-time

Company Description

Boost your career with the Cloud Communications division of NTT, a leading global technology services company bringing together the expertise of leaders in the field including Arkadin, NTT Communications, Dimension Data, and NTT Security. By joining us you will play a key role in a business which delivers world-class cloud communication solutions that enable a more digitally connected workspace with dynamic collaboration interactions for improved workforce efficiency, productivity and engagement. 

With exceptional opportunities in our many offices around the world, your talent will find a place to help our teams and develop quickly. In fact we are a people company with strong core values & talented employees committed to our mission. In return, we do our best to make sure we give our people the recognition they deserve. 

Together we do great things and build a global team that is agile, engaged and able to respond to the ever-changing digital world. Together, we enable the connected future.

If this sounds like the company you’d like to work with, we’d love to meet with you!

Job Description

Key tasks

Project Management

  • Define project scope, goals, and plans, including milestones and deliverables that support the agreed business case.
  • Define project organisation, governance and responsibility matrix
  • Build the project team and communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Develop project plans and project associated documentation following best practices
  • Organize required workshops and follow-up meetings with internal and external stakeholders
  • Track project milestones and deliverables and deliver progress reports to key stakeholders
  • Track issues and risks and build appropriate contingency/mitigation plans and escalate when needed
  • Track project change requests, evaluate impacts, and review plans
  • Assure that service acceptance activities are accomplished to allow invoicing
  • Drive project closer and lessons learned activities


  • Develop and maintain open, honest peer relationships with sales and presales
  • Develop and maintain open, honest relationships with customers and partners
  • Develop leadership and inspiring relationships with project stakeholders


  • Participate in presales when required to evaluate project costs, the scope of works, and support the sales team during customer presentations
  • Work within the bid process to ensure project related sign-off, if required
  • Capture customer change requests and identify up-selling opportunities during project delivery

Key Results

  • Deliver projects in time, and within budget
  • Ensure customer satisfaction at the end of the project delivery
  • Increase internal awareness related to Project Management added value
  • Liaise efficiently with other departments (Sales, Products, Marketing, R&D, Operations, Finance) and third parties as applicable (Cisco, Microsoft, and other local partners)
  • Manage Customer relationships throughout the project


Required Core Skills/Experience

  • Time management - well organized and multi-task capabilities
  • Leadership management – capability to motivate a group of people towards the same goal
  • Communication – ability to manage expectations and solve disputes or conflicts (if needed)
  • Problem management – ability to manage unexpected situations and proactively propose solutions
  • Detail-oriented – capability of being meticulous and managing details impacts on the projects
  • Tools – excellent knowledge of Excel, PowerPoint, Word, Viso and MS Project
  • Previous experience in managing B2B projects in an IT environment with success
  • Demonstration of teamwork ethics
  • Fluent in English

Additional beneficial skills


  • Technical – a good level of understanding of collaboration and unified communications platforms such as audio/web/video conferencing and Microsoft UC solutions including telephony
  • Technical – a good level of understanding of Enterprise IT environment and / or Carrier infrastructure
  • Project management certifications: PMP, Prince 2, Agile‐      
  • Any additional Languages: French, German or Spanish
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