Solution Consultant (Microsoft) - Melbourne/Sydney

  • Melbourne, Melbourne, melbourne, Australia
  • Full-time

Company Description

Boost your career with the Cloud Communications division of NTT, a leading global technology services company bringing together the expertise of leaders in the field including Arkadin, NTT Communications, Dimension Data, and NTT Security. By joining us you will play a key role in a business which delivers world-class cloud communication solutions that enable a more digitally connected workspace with dynamic collaboration interactions for improved workforce efficiency, productivity and engagement. 

With exceptional opportunities in our many offices around the world, your talent will find a place to help our teams and develop quickly. In fact we are a people company with strong core values & talented employees committed to our mission. In return, we do our best to make sure we give our people the recognition they deserve. 

Together we do great things and build a global team that is agile, engaged and able to respond to the ever-changing digital world. Together, we enable the connected future.

If this sounds like the company you’d like to work with, we’d love to meet with you!

Job Description

The primary purpose of the Solution Consultant/Technical Pre Sales is to provide technical advice, support and strategy to our customers and the Sales Team to deliver continued growth within the business.

Technical Pre Sales works on a peer level with BDM's to formulate an Account Plan for nominated prospective customers. It is vital that the Pre-Sales acts as the Technical Authority for these accounts, by delivering technical information to the customer in the form of RFI/RFP responses, design related documentation, product updates and industry/competitive analysis. 
This requires a pro-active approach to meet with customers on regular and frequent occasions to develop a deep technical relationship at all levels. The role is to evangelize the Arkadin Solutions from a technical perspective helping to transform businesses, solving business issues with technology. The Technical Presales will be part of the regional Advanced Services team, reporting into the Regional Pre-sales Head. The Technical Pre-sales will ensure Arkadin capability to deliver the solution. 

Technical Design Authority
o Lead the technical Strategy for nominated customers and prospects
o Generate technical documents to support bid responses (RFI, RFP,  …)
o Knowledge sharing of latest industry trends in Collaboration and Unified Communications solutions with our sales team, customers, prospects and partners
o Deliver solution updates covering roadmaps with our customers and prospects  
o Development and delivery of financial information, such as Return on Investment (ROI), non-standard products, internal/external professional services
o Ensure that all technical solutions fit within the customers’ requirements and budget
o Joint development of Account Plans with Account Manager/Director
o Work within the bid process to ensure technical sign-off and peer validation procedures are followed with the post-sale (project management in particular)
o Development of services offerings along with Collaboration solutions 


• 5+ years of experience in designing Microsoft Unified Communications and collaboration solutions for large business and enterprise customers.
• Extensive experience of designing Microsoft based unified communication solutions (SFB/Teams) and  Voice Solutions including management and provisioning platforms
• Specialist knowledge in Microsoft Unified Communications and Collaboration products and O365 suite.
• Working knowledge on Room Booking systems and Meeting room designs and solutions
• Extensive experience in a Pre-Sales Consultant capacity with an advanced understanding of service and sales principles and practice
• Professional level Microsoft accreditation such as MCSE Communications.

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