Technical Order Management Specialist, APAC

  • No 8 Lorong P. Ramlee, Kuala Lumpur, Malaysia
  • Full-time

Company Description

Arkadin is the world’s fastest growing Collaboration Services Provider. We offer a range of Unified Communications and audio, web and video collaboration solutions, as well as virtual events. These are delivered in the Cloud for fast, scalable deployment.

Job Description

Based in KL, Malaysia, within the APAC Technical Order Management team, you are responsible for provisioning work order.

  • Manage end to end order implementation (customer environment setup, individual or bulk account creations) in accordance to the SLA (Service Level Agreement)
  • Implement New customer roll out/Re-Roll out of Existing Customer 
  • Deal with requests for amending, dropping or deactivating accounts following the processes and SLA
  • Support Project Delivery for large clients / Complex Roll Out with third party products (configuration on third party products)
  • Manage logistics (ordering, shipping, tracking, reporting) for third party products required for the implementation
  • Provide specific provisioning documentation required to install and configure third party products
  • Manage advanced branding
  • Monitor and control order fulfillment process
  • Resolve problems related to provisioning
  • Escalate to other departments for troubleshooting for non-provisioning related or technical issue

Qualifications

  • Bachelor Degree in IT/Computer Science or IT related discipline
  • Strong knowledge in MS applications, particularly Excel 
  • Good knowledge in database SQL (Query commands, etc)
  • Web Programming experience (HTML) is preferred
  • Knowledge in Microsoft Lync is preferred
  • Possess with good interpersonal skills and team player 
  • Possess strong analytical abilities, meticulous and methodical 
  • Fluent in English
  • Strong sense of service and support
  • Must be able to work independently with little supervision

Interested applicants, please submit your detailed resume stating current and expected salary, together with a recent photograph.

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