We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.  We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Senior Help Desk / Systems Support Engineer (Remote – West Coast Hours)

We’re an established IT consulting firm headquartered in Chicago with clients across the country, including a large group on the West Coast. To support those clients, we’re looking for an experienced technician who enjoys digging into complex problems and getting systems back on track.

This role is fully remote and focused on supporting organizations during Pacific Time business hours. You’ll spend your time working through technical issues, helping users, and resolving the kinds of problems that require real troubleshooting rather than simple resets.

What You’ll Be Doing

• Handle incoming service tickets for our West Coast client base

• Troubleshoot and resolve advanced technical issues across servers, endpoints, and cloud platforms

• Support Microsoft environments including Microsoft 365, Azure, Windows Server, and Active Directory

• Work through networking issues involving firewalls, VPN connections, DNS, and general connectivity

• Take ownership of issues from start to finish and keep clients updated along the way

• Collaborate with senior engineers when projects or escalations require deeper involvement

• Document solutions and contribute to internal knowledge and best practices

What Helps Someone Succeed in This Role

• Previous experience working at a Managed Service Provider

• Strong troubleshooting instincts and the patience to track down root causes

• Solid background supporting Microsoft 365, Windows environments, and common SMB networking setups

• Comfortable communicating directly with end users and client stakeholders

• Able to manage priorities and work independently in a remote environment

• Curious mindset and the ability to learn new technologies quickly

The Details

• 100% remote position

• No travel required

• Work schedule aligned with Pacific Time business hours

• Supportive engineering team with opportunities to continue growing technically

If you’re the type of technician who enjoys solving tough issues and being the person clients rely on when things break, this could be a great fit.

MSP experience required.

All your information will be kept confidential according to EEO guidelines.