We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.  We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Tier 2 Field Technician

Job Overview

We are seeking an experienced and detail-oriented Tier 2 Field Technician to join our dynamic IT support team. The ideal candidate will play a crucial role in providing advanced technical support, on-site client services, and contribute to our company's commitment to exceptional IT solutions.

Key Responsibilities

• Conduct on-site technical support and troubleshooting for client networks, systems, and infrastructure
• Respond to and resolve complex technical issues escalated from Tier 1 support
• Perform hardware and software installations, upgrades, and configurations
• Manage client site visits 2-3 times per week, coordinating with internal dispatch team
• Prepare detailed technical documentation and service reports
• Diagnose and resolve network, server, and workstation problems
• Provide remote and on-site support for various client environments
• Assist in developing and implementing technical solutions
• Collaborate with internal teams to ensure seamless service delivery

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
• 2-3 years of experience in IT support, preferably in a managed service environment
• Advanced troubleshooting skills across Windows, Mac, and Linux platforms
• Strong understanding of networking principles and hardware infrastructure
• Excellent verbal and written communication skills
• Valid driver's license and clean driving record
• Professional certifications preferred (A+, Network+, Microsoft MCSA)

Technical Skills

• Proficiency in remote desktop support tools
• Experience with network diagnostics and troubleshooting
• Familiarity with cloud services (Azure, AWS)
• Hands-on experience with Office 365 and Google Workspace
• Virtualization technologies
• Basic scripting and automation skills

Growth Potential

We are committed to your professional development. Our structured career path allows motivated technicians to advance to:

• Senior Field Technician
• Technical Team Lead
• Network Engineer
• Solutions Architect
• Cybersecurity Specialist

• Previous experience working for an MSP
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
• 2-3 years of experience in IT support, preferably in a managed service environment
• Advanced troubleshooting skills across Windows, Mac, and Linux platforms
• Strong understanding of networking principles and hardware infrastructure
• Excellent verbal and written communication skills
• Valid driver's license and clean driving record
• Professional certifications preferred (A+, Network+, Microsoft MCSA)

Salary goes up to $75,000 (depending on experience) with comprehensive benefits.