We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.  We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

# Technical Support Engineer (Tier 2)

Join our dynamic team at [Company Name] as a Tier 2 Technical Support Engineer, where you'll play a crucial role in delivering exceptional IT services to our diverse client base. As a key escalation point and mentor for our technical team, you'll solve complex problems while helping shape our technical operations.

## Position Overview
We're seeking an experienced Technical Support Engineer to serve as a senior technical resource, providing advanced troubleshooting and project support while mentoring junior technicians. This role combines technical expertise with leadership skills to ensure superior service delivery to our clients.

## Key Responsibilities
- Serve as the primary escalation point for Tier 1 technicians, providing technical guidance and problem-solving support
- Lead complex technical troubleshooting efforts across various technologies and platforms
- Manage and resolve high-priority incidents while maintaining clear communication with stakeholders
- Design and implement technical solutions for clients, including network infrastructure and system upgrades
- Contribute to documentation and knowledge base development to improve team efficiency
- Participate in project engineering initiatives, from planning through implementation
- Monitor and maintain client systems using ConnectWise and other MSP tools
- Mentor junior technicians to foster their technical growth and capabilities

## Required Qualifications
- 5+ years of experience in IT support, with at least 1 year at Tier 2 or higher
- Proven experience with ConnectWise or similar PSA/RMM tools
- Strong knowledge of Windows Server, Active Directory, and network infrastructure
- Experience with virtualization platforms (VMware, Hyper-V)
- Demonstrated ability to manage and resolve complex technical issues
- Excellent problem-solving and analytical skills
- Strong written and verbal communication abilities

## Preferred Qualifications
- Relevant technical certifications (CompTIA Network+, Security+, Microsoft certifications)
- Experience with cloud platforms (Azure, AWS)
- Project management experience
- Scripting abilities (PowerShell, Python)
- Experience with backup and disaster recovery solutions
- Understanding of security best practices and compliance requirements

## What We Offer
- Competitive salary and benefits package
- Professional development opportunities
- Career advancement potential
- Collaborative work environment
- Remote work flexibility
- Ongoing training and certification support

This role provides an excellent opportunity for a skilled technician ready to take the next step in their career, combining technical expertise with leadership responsibilities in a dynamic MSP environment.

## Required Qualifications
- 5+ years of experience in IT support, with at least 1 year at Tier 2 or higher
- Proven experience with ConnectWise or similar PSA/RMM tools
- Strong knowledge of Windows Server, Active Directory, and network infrastructure
- Experience with virtualization platforms (VMware, Hyper-V)
- Demonstrated ability to manage and resolve complex technical issues
- Excellent problem-solving and analytical skills
- Strong written and verbal communication abilities

## Preferred Qualifications
- Relevant technical certifications (CompTIA Network+, Security+, Microsoft certifications)
- Experience with cloud platforms (Azure, AWS)
- Project management experience
- Scripting abilities (PowerShell, Python)
- Experience with backup and disaster recovery solutions
- Understanding of security best practices and compliance requirements

Salary goes up to $75,000