IT End User Support

  • Full-time

Company Description

Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of performance.  

We have an outstanding record in completing major Energy, Marine, Infrastructure and Defense & Security projects around the globe and we pride ourselves on delivering over the years the kind of reliability and trust that the client has the right to expect from a major EPC contractor.

Job Description

  • Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets.
  • Offer proactive support to users by update all users’ applications with the latest service packs and patches.
  • Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc.
  • Setup and maintain physical and virtual environments for Desktops & Laptops.
  • Investigate, test, install and upgrade new and hardware/software products.
  • Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems while ensuring user satisfaction.
  • Produce regular reports for end user support function area.
  • Undertake special projects as required or directed by the IT Officer.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology or Computer Engineering
  • Minimum 1 up to 6 years of professional related experience
  • Experience and knowledge base in Microsoft Cloud, Office 365 and Cisco telephone system
  • Working knowledge of the use of common ICT hardware and software applications
  • Flexibility to work on construction sites and to travel both domestically and internationally
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