AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Shift: Mid Shift

The credit controller is responsible for analysis and recording of various credit control transactions, cash collection and monitoring. The candidate will be responsible for their own portfolio of brokers which includes sending statements, preparing reconciliations, liaising with brokers and their finance departments, preparing and generating various reports with a focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the Credit Control across London, Manchester and Birmingham.

• Record all steps and transactions taken to collect the premium by updating the Online Aged Debt System (CreditSee).
• Execute daily operational activity for the collection and resolution of outstanding premium.
• Chase outstanding premiums from Brokers as per the Company Procedure achieving Monthly/Quarterly/Annual KPI’s.
• Build strong relationships with internal and external stakeholders to progress collection process
• Manage Credit Control Mailbox – respond to internal and external queries.
• Analyse and identify inconsistencies and recording errors in booked premium transactions. Liaise with internal Underwriting Assistants responsible for the transaction to investigate and ensure prompt resolution of errors.
• Meet regularly with internal Underwriting Assistants to review Gap and Escalation Reports. Take necessary actions for resolution of each item.
• Work closely with the Cash Allocation team in respect of identifying cash receipts in for Non-Bureau items.
• Assist Cash Postings with the resolution of unallocated cash, providing constructive feedback on issues which have resulted in mis-posting to unallocated cash.
• Contribute to various monthly reports and ad hoc analysis

• General Insurance Credit Control or Cash Allocation background
• London Market Insurance experience (in particular, Lloyd’s systems LAE, LPC, LORS) is desirable
• Analytical problem solving approach, ability to identify and analyse problems, creating and implementing solutions, decision making skills
• Good communication and interpersonal skills. Sound Customer Service Skills. Conversing with external clients.
• Good attention to detail
• Professional in manner and presentation
• Ability to work unsupervised, prioritise, time management skills and meeting deadlines, pro-active and team player
  • Strong Excel Skills
  • Knowledge of and experience with SSP or IRIS system is a positive but not essential

Technical Skills                                 Proficiency Level                     Required (R) /Optional (O)
Microsoft Excel                                                 2                                                R
Insurance Experience (London market)           2                                                R
Aged Debt Systems / Reporting                       2                                                R
Microsoft Word                                                  2                                                R
IRIS (or any Insurance software)                      2                                                O 

Bachelors degree