Aptovision is a leading supplier of high performance analog and mixed-signal semiconductors and advanced algorithms for high-end consumer, enterprise computing, communications, and industrial end-markets. We have nearly 60 years of experience designing and manufacturing proprietary platforms differentiated by innovation, size, efficiency, performance, and reach. Our balanced portfolio of semiconductor products is used by original equipment manufacturers and their suppliers for automotive, broadcast equipment, data centers, PONs, industrial, Internet of Things (IoT), LCD TVs, smartphones, tablets, wearables, and wireless infrastructure applications.

• Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
• Be confident and always offer an upsell to the customer
• May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
• Responsible for improving customer retention through programs and exemplary service provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests
• Continually maintain working knowledge of all client products, services and promotions
• Make recommendations according to customer's needs on features, accessories, upgrades and options
• Utilize operational systems to process purchases of products and services
• It is important to note most schedules require afternoon/evening hours and one or both weekend

• High School Diploma or GED required; college degree preferred
• Phone-related customer service a major plus
• Knowledge of billing reimbursement
• Knowledge of insurance policies and requirements
• Strong customer service experience
• Familiarity with Microsoft Windows, Word, and Excel applications
• Excellent written and verbal communication skills and strong attention to detail
• Ability to multi-task

All your information will be kept confidential according to EEO guidelines.