Build and maintain good and trustworthy relationships with Applaudo’s customers, with the unbiased premise of putting the customer first, and always pursuing strategic actions and decisions that help achieve customer engagement and business growth. 

• Act as the primary point of contact, taking the lead on all matters related to customer account management, with a particular focus on business development, upselling, cross-selling, and growth within a software development context.
• Cultivate and nurture robust, enduring client relationships to drive sustained business success.
• Skillfully negotiate contracts and finalize agreements to optimize profitability.
• Establish and maintain the role of a trusted advisor, fostering strong relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure the punctual and successful delivery of our solutions, aligning them closely with customer needs and objectives.
• Effectively communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders, emphasizing the business development aspects.
• Innovatively expand business opportunities with existing clients and pinpoint areas for improvement to achieve and exceed sales quotas.
• Forecast and meticulously track key account metrics, including quarterly sales results and annual forecasts, with a focus on growth and expansion.
• Generate detailed reports on account status, providing valuable insights for decision-making.
• Collaborate seamlessly with the sales team to pinpoint and capitalize on growth opportunities within the designated territory.
•  Play a pivotal role in addressing challenging client requests and escalating issues as necessary, aligning with the business development and customer success goals.

Education: Desirable Bachelor’s degree in Marketing, Business Administration or Tech related fields 

Language: Advanced English 

Experience: 2+ years of professional experience as Customer Relationship Manager

Proven track record in roles such as Account Manager, Key Account Manager, or Sales Account Manager, with a specific emphasis on business development, upselling, cross-selling, and fostering growth in a software development company.

Extensive experience with CRM software, such as Salesforce, Zoho CRM, or HubSpot, along with proficiency in Excel.

Proven ability to manage multiple account projects simultaneously while maintaining meticulous attention to detail.

Robust leadership and people management skills, supported by relevant experience. 

Proficient in skilled negotiation techniques, particularly in a sales context. 

Sales experience, with a focus on Value-based selling. 

Proficiency in Excel and reporting skills. 

Here at Applaudo Studios values as trust, communication, respect, excellence and team work are our keys to success. We know we are working with the best and thus treat each other with respect and admiration without asking.

Submit your application today, and don't miss this opportunity to join the Best Digital team in the Region!

We truly appreciate all the hard and outstanding work our team makes every day at Applaudo Studios, and that's why the perks that we offer, are deeply thought and designed as a way to thank them for their commitment and excellence.

Some of our perks and benefits:

• Work from home
• Flexible schedule
• Celebrations
• Special discounts
• Entertainment area
• Flexible work spaces
• Great work environment
• Private medical insurance

*Benefits may vary according to your location and/or availability. Request further information when applying.