B2B SaaS Implementation Consultant

  • 1901 S Bascom Ave, Campbell, CA 95008, USA
  • Full-time

Company Description

Appify is on a mission to bring great software to every employee in your business by making it easy for anyone to build mobile apps that accelerate their work. Whether you automate a manual process or enhance your current software, you can build a user-friendly mobile app with Appify. Appify is located in Silicon Valley and was funded by Mayfield. For more information, connect with us on LinkedIn, Facebook, Instagram or Twitter or head to www.appify.com

Job Description

This is a hands-on role. You job is to help build relationships with various customers, from small businesses to enterprises, and enable them to deploy Appify to meet their business outcomes.

A strong candidate will be proactive about problem-solving, curious, unafraid to ask questions and seek out answers while thriving in a rapidly changing environment. Flexible working schedule as you interface with the US & India Appify teams and customers based out of the US and EMEA.  This is not a typical 9-5 working schedule and may include some weekend support.

Woah! Tell me More

  • Your primary job is to configure the Appify Platform to build out apps for customers using the Appify Platform. This is a multi-faceted role and you will be involved in a variety of functions.

  • You will be a combo of Consultant & Business Analyst. Understand customer requirements and provide guidance to customers on the best way to leverage the platform.

  • Provide training and ongoing customer support.  Capture customer feedback, log customer issues and help troubleshoot problems.

  • Maintain the Appify Solutions Library. Build and grow the Appify strategic apps and solutions library. You will be creating both end-to-end and micro solutions for a variety of industries focused on field service. 

  • You will work closely with the product and engineering teams in testing new features before they come out to the market and help groom customer feedback into the future product roadmap.

Qualifications

  • 2+ years of consulting or customer-facing experience in an enterprise B2B, cloud software organization. You have a track record of successful delivery of customer projects, preferably enterprise CRM implementations

  • Enterprise Admin CRM experience such as Salesforce, Oracle, etc. Not just using those tools. 

  • Must have hands-on technical experience with configuration, building complex data models, and process modeling. This is a big part of the role. 

  • A self-starter. Someone who takes initiative, ownership of projects. Delivers efficiently and aggressively against timelines.

  • Bonus if you have experience with Field Service Management processes in at least one of our industry sectors such as manufacturing, healthcare, telecom, construction.

  • Excellent communication skills, equally comfortable with crafting emails as well as leading a white-board discussion with customers or delivering a functional demo.

Additional Information

All your information will be kept confidential according to EEO guidelines.