Appify is on a mission to bring great software to every employee in your business by making it easy for anyone to build mobile apps that accelerate their work. Whether you automate a manual process or enhance your current software, you can build a user-friendly mobile app with Appify. Appifyis located in Silicon Valley and was funded by Mayfield. For more information, connect with us on LinkedIn, Facebook, Instagram or Twitter or head to www.appify.com

This is a tech-heavy role As a Customer Support Specialist, you’ll be the front-line for our customers leveraging our unique platform that drives growth outcomes for enterprise companies. You’ll work across Customer Success, Sales, Product, and Engineering to ensure a delightful experience for our customers. As one of the first team members in this role, you’ll be in a pivotal place to scale a team and build the infrastructure for a world-class customer service organization.

A strong candidate will be proactive about problem-solving, curious, unafraid to ask questions and seek out answers while thriving in a rapidly changing environment. Flexible working schedule as you communicate with the US & India teams and customers based out of the US and EMEA.  This is not a typical 9-5 working schedule and may include some weekend support.

• Assisting customers in troubleshooting their issues and implementation of Appify's products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.

• Create, review, and edit Help Center articles. Periodic review and revision of Help Center Articles.

• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.

• Managing customer expectations and customer experience to maximize customer satisfaction.

• Actively maintaining and participating in job-related training activities.

• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.

• Multitasking and performing effectively under pressure.

• Creating and curating knowledge articles, enabling customers to resolve their issues independently.

• 2+ years of consulting or customer-facing experience in an enterprise B2B, cloud software organization.
• 2+ years of technical support experience, preferably for a SaaS product
• 2+ years of experience automating tasks and writing tools in a scripting language (i.e. Bash, Python, Go, Ruby).
• Experience with applications like Zendesk, Jira, etc
• Comfortable using application logs, browser dev tools, and other tools to debug issues
• Enterprise CRM experience such as SFDC, Oracle, etc
• Love problem-solving and are excited to learn technical skills and troubleshooting
• Hands-on technical experience with configuration, data, and process modeling, 
• Bonus if you have experience with Field Service Management processes in at least one of our industry sectors such as manufacturing, healthcare, telecom, construction.
• Excellent communication skills, equally comfortable with crafting emails as well as leading a white-board discussion with customers or delivering a functional system.

All your information will be kept confidential according to EEO guidelines.