Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.

We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.

Role: Technical Help Desk support

Location- Remote

Position – 4

Required Skills:

• Help desk support experience, CRM (preferably Salesforce) experience, customer support skills, strong communication and troubleshooting skills

Responsibilities:

• Resolve email ticket issues in a Salesforce CRM and work 1:1 with customers experiencing issues via Teams as needed.
• Able to quickly learn an application and coordinate issue resolutions btwn technical team and customers experiencing the issue.

All your information will be kept confidential according to EEO guidelines.