• Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.

We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.

IT System Admin

Location: Austin, TX

Description:

•        Seeking n qualified IT Administrator and Desktop Engineer to work in supporting server, workstation, and related software applications.

•        The IT Administrator is expected to deliver excellent customer service to the business, exhibiting competencies of a leader and leading through positive influence.

•        This role requires a deep understanding and experience with installing, configuring, and troubleshooting Linux and Windows virtual servers, software, applications, WAN/LAN networks, desktops, and printers.

•        In addition, the qualified candidate will focus efforts on planning, forecasting, and implementing new system hardware and software including the retirement of existing systems and components.

•        These tasks also include maintaining backup systems to server and application resources.

•        The ideal candidate must be self-directed and a fast learner who enjoys a fast-paced team and flexible enough to work on modern systems or legacy components to understand all the pieces that should align correctly to support a large enterprise development team.

•        The qualified candidate should be able to provide on rotation 24/7 support.

Job Responsibilities:

•        Be able to explain technical IT specific terminologies and concepts of the software development tools to the users and apply those concepts to resolve the issues/failures in the tools.

•        Ability to manage physical to virtual server migrations to Hyper-V platforms.

•        The ability to configure, install, and manage NetBackup server tools.

•        Provisioning and de-provisioning users for tools access and is not limited to adding/removing users to project server resources.

•        Ability to create CRQ in Remedy for errors/issues/failures.

•        Holding and facilitating meetings with internal and client team(s) to discuss requirements for upgrading servers and applications to latest versions.

•        Create CRQ(s) in Remedy for appropriate Network, Unix, or other team who provide support or other infrastructure/OS support that are needed for the tools.

•        Provide management of binaries for IDEs or associated components of the IDEs for development.  This includes RAD and RSA.

•        Familiarity with IBM development tools. Troubleshoot and resolved IBM Installation Managers issues/errors as it relates to the tools.

•        Troubleshoot and resolved installation of RAD, RSA and other Integrated Development Environments used by development team.

•        Understand, troubleshoot and resolve ClearCase/ClearQuest, JIRA, HP, and UFT application and user issues. 

•        Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals.

•        Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures. 

•        Ability to communicate tool’s failure to end users/managers and offer workaround or ETA of the tools’ availability.

•        Work with NG and I & O teams to resolved server/tools related issues at WDC.

•        Work with all teams on the project as it relates to support for servers and tools.

•        Write training/installation/process documents for users as needed.

•        Ability to support annual desktop and server audits.

•        Plan, test and implement upgrades to Unix, Windows and MySQL databases.

•        Plan, test, and implement Disaster/Recovery solution for Hyper-V cluster. This includes a project plan, meetings with appropriate teams, and resources.

•        Plan, test, and implement upgrade of software fix packs to desktop and server OS. This includes a project plan, meetings with appropriate teams, and resources.

•        Plan, test, implement, and backup MySQL databases.  This includes a project plan, meetings with appropriate teams, communication and resources.

•        Supporting Windows 10 upgrades and use of imaging tools.

•        The ability to conduct inventory assessments of servers, desktops, laptops, and workstations, and network appliances.

•        The ability to create continuous improvements to the project in terms of quality and process management.

•        The ability to create system improvements regarding servers, tools, and databases.

•        Provide root cause analysis and break fix related to servers and software tools.

•        Management of email distribution list.

•             Management of internal project Wiki’s

All your information will be kept confidential according to EEO guidelines.