Associate Client Services Manager

  • Baltimore, MD
  • Full-time

Company Description

ONE by AOL is an open, versatile product suite designed to meet the unique needs of every advertiser. Advertisers have full control of their own data, with the ability to choose plug-in modules to meet specific needs. This unified approach to data and technology increases efficiency, reduces waste, improves performance and drives real results. The ONE by AOL suite offers Media Planning, Audience Management, Creative Optimization, Analytics and Attribution, as well as our market-leading display, video and TV DSPs. All of this connected through shared technology, data and insights.

Job Description

The Client Services Manager (CSM) sits at the intersection of ownership and execution. You will take on a leadership role in managing AOL’s demand side business from Agencies and Direct Advertisers across mobile, desktop, and video. You will have intimate knowledge of the core product offerings and use them as an arsenal to help foster and grow your business. This role will act as strategic counsel for client proposals, optimizing live campaigns, and providing in-flight and post campaign analysis. A partner and a key stakeholder with Account Management and the Sales, you will help build brands people love.

Core Responsibilities:

  • Full ownership of accounts to ensure campaigns are on pace and will deliver against client KPI’s. Manage expectations around campaign performance and path to success.

  • Take a strategic approach with each account to offer data packed and data backed recommendations on how to structure plans, model pricing and scope out scalable inventory.

  • Flexibility to make real-time optimizations and recommendations of in-flight campaigns to achieve and exceed client goals.

  • As an expert on AOL ONE suite act as first response to triage general product and platform issues and escalate account or campaign specific blockers directly with Engineering support.

  • Be a conduit to funnel general feedback of AOL ONE suite releases, feature requests, beta opportunities and UX issues directly to AOL’s Product Commercialization teams.

  • Have a real seat at the table to partner with clients and internal teams to provide campaign insights and strategic areas of growth for business.

  • Provide weekly forecasts on the overall direction of your business to leadership along with input aimed at driving larger business decisions.

  • Autonomy to undertake independent, non-account specific projects that will positively impact your team, your clients and the overall business.


Required Skills:

  • Bachelor’s degree, preferably in Business, Economics, Finance or quantitative field

  • 1-3 years experience in Digital Media or as an Analyst. Client Services or Account Management a plus

  • Proficiency within the online media buying and selling ecosystems, and a strong understanding of DSPs, SSPs, Exchanges, DMPs & Measurement Providers

  • Experience in management of programmatic digital ad delivery, optimization and or/yield management as well as working, in, and speaking to tech implementation

  • Excellent at problem solving and harness both creative and critical thinking skills

  • A proactive mindset and comfortable with technology

  • Ability to respond to frequent pressure to meet deadlines in a fast paced environment where accuracy and attention to detail are paramount

  • Advanced Excel knowledge is essential, Macros/SQL are a plus

  • Excellent time management and ability to effectively prioritizes tasks

  • Strong interpersonal skills, ability to work well both individually and in a team environment

Additional Information

EEO/AA Women, Minorities, Veterans, Individuals with Disabilities Employer:  AOL offers a competitive salary and benefits package, including 401(k) match and performance bonus. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.