Client Services Director, Convertro + ONE (AOL)

  • New York, NY
  • Full-time

Company Description

AOL is a media technology company with a mission to connect consumers and creators through open marketplaces. AOL uses data to disrupt content production, distribution and monetization. The company connects publishers with advertisers across its global, programmatic platforms, tapping into Microsoft inventory and original content brands like TechCrunch, The Huffington Post and MAKERS which reach over 500 million monthly global consumers. Within its mobile advertising network alone, AOL has a reach of roughly 800 million users. A subsidiary of Verizon, AOL is shaping the digital future.

Convertro provides clients with actionable spend recommendations that empower them to confidently reallocate marketing from unprofitable sources to more profitable ones. Convertro accomplishes this by means of its algorithmic attribution models that meld marketing cost and conversion data, including in-store, with customer marketing exposures captured at the most granular level. This regression-based system, combined with other proprietary technologies developed in-house, affords extreme flexibility and enables Convertro to generate spend optimizations for all marketing channels that a client may leverage, whether online (PPC, SEO, display, affiliate and social, for example) or offline (such as TV, radio and direct mail). Convertro is based in Playa Vista (California), and maintains offices in New York and Israel. For more information, visit: www.convertro.com or find us on Twitter at @convertro or on LinkedIn.

Convertro is an AOL Platform powering ONE By AOL.

Job Description

Convertro / ONE Attribution is seeking a smart, technically savvy Director of Client Services to manage the post-sale relationships of our top tier, high profile customers. Customers are either Advertising Agencies or direct Brands. The successful candidate will manage the day to day success of our new and current customers. This is a hands-on role in a technical environment. While your main objective is to prove value to the C-Level / CMO at the client, and drive platform adoption through product training, you will also be expected to quickly grasp technical solutions and often times interact with the Convertro product and development teams. Ensuring the customer's voice is heard by suggesting product features and enhancements as well as documenting barriers to adoption and success are critical tasks. As a trusted advisor, clients should look to you for guidance and empowerment. 

This is a player/coach role, reporting to the VP of Client Services with oversight to a small team of Client Services Managers.

Main deliverables:

• Drive annual subscriptions to successful renewal

• Conduct monthly/quarterly business reviews to continually reinforce alignment w customer's 

  business objectives

• Deliver the training curriculum (modular based)

• Deliver monthly/quarterly cross channel optimization sessions w the support of advanced analytics

• Partner w product to develop custom solutions specific to your customer base

• Deliver product roadmap release messaging

• Provide customer feedback/feature enhancement requests back to product

• Improve/develop internal processes and external customer collateral particular to your tier of customer

• Drive case study creation

• Participate in Customer Forums and other retention marketing events

Qualifications

• B.A. or B.S. in either a technical discipline or business, preferred 

• 9+ years in technology companies, client side, or advertising agencies in an account services role and/or media-related project/account management experience

• Excellent attention to detail and the ability to proactively manage client initiatives to completion

• Excellent verbal and written communication skills

• Strong computer skills, especially in Excel, PowerPoint, and Word

• Ability to multi-task in a fast paced environment

• Capable of performing 100% independently and autonomously, while fostering a team-based 
  environment

• Experience with CRM software (Salesforce preferred)

• Experience in an enterprise software company, direct brand marketing, an advertising technology company, or an advertising agency leveraging multi-touch attribution (MTA) and/or marketing mix modeling (MMM).

• A track record of strong professional relationships both internally and externally

• Strong grasp or experience with web analytics solutions (Omniture, Coremetrics, WebTrends, Google Analytics)

• Experience with Third party ad-serving solutions (DFA, Atlas, Mediaplex)

• Demonstrated ability to add value to clients by creating strategic solutions and leveraging other  areas of the organization to create a unique value proposition for every client

• Proven experience in client renewals and driving incremental account growth quarter over quarter

• Comfortable presenting key product value and insights to CMO level executives

• Ability to manage expectations around contracted services setting a standard for the day-to-day management of client business and the long-term relationship with advertising agencies and brands

  Preferred Qualifications:

• Experience in technologies serving either the digital media, social media, mobile or search engine marketing marketplaces

• Experience in working with Tier 1 advertising agencies is a plus

• Proven success providing technical demonstrations

Additional Information

EEO/AA Women, Minorities, Veterans, Individuals with Disabilities Employer: AOL offers a competitive salary and benefits package, including 401(k) match and performance bonus. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.

During the hiring process you'll have the opportunity to find out everything there is to know about the role, the company, meet with your manager and team and see how your ideas could contribute to our success.

Aol is proud to be an equal opportunity employer. Aol employees are rewarded competitively and are entitled to a wide range of benefits that encourage a positive lifestyle. Our recruitment team will always welcome any conversations about flexible working requirements.

We do not accept resumes from recruitment agencies that have not signed a formal agreement with us.