Application Support Engineer
- London, United Kingdom
Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content — so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.
As a Senior Application Support Engineer, you will resolve complex application and network problems. You need to have intimate knowledge of the internet and networking protocols along with excellent communication skills, allowing you to perform in-depth troubleshooting of intricate caching and streaming problems directly with customers.
Troubleshoot server issues and resolve application related errors
Troubleshoot customer issues and provide resolution
Manage customer expectations through effective communications
Manage queue – ensuring that issues are addressed by urgency and in accordance with SLA requirements
Verify servers prior to initial introduction into production (new servers or POPs)
Review and approve/reject customer created or internally created CDN caching rules and optimisations
Gather customer requirements for customizations
Implement custom configurations based on customer requirements
3+ years experience in technical support, engineering, IT or project management working with Internet technologies
At least 3 years of prior customer-facing experience
Bachelor’s Degree in CS, MIS or relevant engineering/science fields preferred
Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, Flash/RTMP, FTP, DNS, TCP, and other internet protocols
Experience with both Unix/Linux and Windows operating systems
Experience with Perl, Python or other scripting languages
Experience with RTMP, Apple HLS, MPEG DASH and Microsoft Smooth Streaming
Focus on rich media delivery a plus
Previous experience in a CDN preferred
All your information will be kept confidential according to EEO guidelines.
EEO/AA Women, Minorities, Veterans, Individuals with Disabilities Employer: AOL offers a competitive salary and benefits package, including 401(k) match and performance bonus. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.