Senior Application Support Engineer

  • London, United Kingdom
  • Full-time

Company Description

Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content — so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.

Job Description

As a Senior Application Support Engineer, you will resolve complex application and network problems. You need to have intimate knowledge of the internet and networking protocols along with excellent communication skills, allowing you to perform in-depth troubleshooting of intricate caching and streaming problems directly with customers.

Responsibilities:

  • Troubleshoot server issues and resolve application related errors

  • Troubleshoot customer issues and provide resolution

  • Manage customer expectations through effective communications

  • Manage queue – ensuring that issues are addressed by urgency and in accordance with SLA requirements

  • Verify servers prior to initial introduction into production (new servers or POPs)

  • Review and approve/reject customer created or internally created CDN caching rules and optimisations

  • Gather customer requirements for customizations

  • Implement custom configurations based on customer requirements

Qualifications

  • 3+ years experience in technical support, engineering, IT or project management working with Internet technologies

  • At least 3 years of prior customer-facing experience

  • Bachelor’s Degree in CS, MIS or relevant engineering/science fields preferred

  • Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, Flash/RTMP, FTP, DNS, TCP, and other internet protocols

  • Experience with both Unix/Linux and Windows operating systems

  • Knowledge of web programming (HTML, javascript, ASP, JSP)

  • Experience with Perl, Python or other scripting languages

  • Experience with RTMP, Apple HLS, MPEG DASH and Microsoft Smooth Streaming

  • Focus on rich media delivery a plus

  • Previous experience in a CDN preferred


Additional Information

All your information will be kept confidential according to EEO guidelines.

EEO/AA Women, Minorities, Veterans, Individuals with Disabilities Employer: AOL offers a competitive salary and benefits package, including 401(k) match and performance bonus. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.