NOC Continual Service Improvement Intern

  • Dulles, VA
  • Intern

Company Description

Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content — so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.

Job Description

This position will be responsible for continual service improvement of  VDMS Content Delivery Network (CDN) and Video Streaming platforms.  This role requires a candidate who has basic technical writing skills.

The candidate will work on process and tool documentation, to support the Monitoring and Customer Support Engineers in the Network Operations Center (NOC). Candidate shall provide feedback on updating our internal knowledge base of new content and video delivery solutions.

Candidate will be evaluated at end of 6 week period to determine if they are qualified, or show the aptitude, for a full-time position in VDMS upon graduation from college.

As a member of Verizon Digital Media's NOC team in Dulles, you are responsible for support processes for monitoring and supporting the critical infrastructure systems that help us run our Content Delivery Network (CDN) and Video Streaming platforms. This is an opportunity to work in a global network operations department, on a team that is heavily involved in every facet of our network operations. You'll partner closely with other teams to make our services more reliable and performant each day. This is the job for you if you love to investigate problems, solve technical issues, work on a team, and think first about the customer’s experience.

What you get to do every day:

  • Work with the Engineers who monitor the world’s fastest, most reliable content delivery network, including thousands of servers, applications, network devices, peering and transit connections along with real-world customer traffic for some of the biggest sites on the internet, using a powerful suite of custom built monitoring tools and systems

  • Work with the systems and network administration teams to develop work instructions to resolve complex issues within specific service level agreements

  • Learn basic systems troubleshooting and management, coordination and escalation with appropriate teams in order to improve the processes.

  • Update the internal knowledge base with new content delivery and video delivery solution troubleshooting articles.



What you bring to the role:

  • Attention to detail

  • Basic technical experience or aptitude to understand network/video concepts.

  • Excellent verbal and written communication skills  

  • Possess the ability to translate a complex problem into a simpler language

Additional Information

EEO/AA Women, Minorities, Veterans, Individuals with Disabilities Employer: AOL offers a competitive salary and benefits package, including 401(k) match and performance bonus. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.