Remote Customer Service Representative

  • Full-time

Company Description

Welcome to Anne Nelson Interior Design, I offer window treatments to design-at-a-distance to full project planning, design and installation. I also offer advice for a new space,  needing to work with existing furniture, consider a new color scheme or window treatment ideas. Anne Nelson Interior Design (American Society of Interior Designers, ASID # 1937837), offering high-end residential interior design services.

 

Job Description

We are looking for an efficient Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

 

Major Responsibilities: 

  • Compile reports on overall customer satisfaction

  • Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage. 
  • Perform designated opening and closing procedures and offer assistance to other team members as requested.
  • Keep records of customer interactions, process customer accounts, and file documents

  • Use telephones to reach out to customers and verify account information

  • Answer questions about warranties or terms of sale

Qualifications

  • Superior customer service, organizational and interpersonal skills.
  • Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
  • Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
  • Ability to work in a team environment with clear and effective communication style, both written and oral.
  • Flexible schedule, including weekends, evenings and holidays.
  • Fluency in English and French shall be considered an asset.

Additional Information

In Anne Nelson Interior Design we have an Awesome CEO and  you will enjoy a lot of Benefit from the company.