Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.

The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.

There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.

Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.

Manage the Global solutions and oversee activities relating to the organization's business optimization efforts by strategically deploying and managing Business Analytics and Project Management resources across priority global, regional and service line-based improvement projects. The role focuses on building strong internal and external business relationships, to be the upholder of global best practices in business optimisation, continuous improvement and business analytics, ensuring implementation and alignment across optimisation and line-based improvement resources, adding value through optimal customer service, and continuous improvement evolvement.

The Solutions Superintendent plays a key role in defining the engagement approach, managing business relationships, overseeing the collection of interpretation of company performance data, and is also accountable for the execution of optimisation initiatives, including conducting research and analysis, generating ideas, process mapping and building solutions.

KEY TASKS

• Strategic Programme Management: Coordinate and manage routine and proactive diagnostics to identify optimization opportunities within programmes to be systematically submitted into the Business process Optimisation (BPO) funnel process. Identifying broader opportunities to collaborate and share insights across service lines and regions. Identifying and escalating opportunities and business cases for global projects and / or areas where external support may be warranted. Is also accountable for the execution of business analytics initiatives, including conducting research and analysis, generating ideas, process mapping and building solutions. Ensuring appropriate risk management practices are designed and implemented in the Business Analytics lifecycle.
• Team Leadership and Development: Lead and develop a team of optimisation specialists. Manage their deployment on projects in line with their skills, capabilities and development needs. Foster a culture of continuous improvement, innovation, and value-driven optimization. Conducting Annual Learning Needs process, Annual Talent Identification and Review, Facilitate and measure Performance Management when required.
• Resource Allocation and Prioritization: Systematically manage deployment of Specialists resources, to ensure capabilities and capacity are effectively deployed in line with Optimisation Roadmap needs. Manage escalations and cross-divisional engagements to resolve challenges and drive initiative success. Drive team productivity and efficiency while ensuring ultimate business value-add and line led sustainability.
• Manage Stakeholder Requirements through optimal Customer Service:  Build and maintain strong relationships with internal and external stakeholders, adding value through optimal customer service . Act as a thought partner to ensure alignment, buy-in, and support for optimization initiatives across the organization.
• BPO Best Practice: Assist in the definition, codification and continuous improvement of best practices in Business Process Optimisation and Business Analytics. This includes defining standard procedures, artifacts, templates, and systems used in standard BPO activities such as brown paper exercises, value-add analyses, DILO’s, LEAN analysis, etc. Being responsible for keeping these up to date and available for relevant GSSF resources. Supporting the Program and Business Analytics Manager is driving adoption and alignment across Optimisation and line functions.
• Executes initiatives in line with GSS strategy and direction: Educates business partners on the strategy by effectively communicating the approach, methodology and benefits. Assists internal and external stakeholders with the embedding and management of change in partnering with the GSS Finance Africa Lead and service line leads, manages key relationships with partners to build a strong foundation based on reliable delivery and trust. Ensures successful transition of solutions to the business for on-going maintenance, operational management and continued improvement. Acts as a key partner and conduit between business and IM, Supply Chain, Group Tax etc.
• Accountable for the quality of the service/project, documentation and adherence to approval processes.
• Financial: Identify opportunities for improved cost management

• Degree or equivalent qualification
• Relevant Post Graduate qualification

EXPERIENCE

• Programme Management Best Practices
• Business Process Optimisation methodologies
• Experience working and contributing to project blueprint, building schedules, managing issues/risks, establishing communication plans and stakeholder management
• Experience translating business needs into solution designs, requirements, and measurable benefits (process, data, reporting and technology enablement)
• 5 year experience in a business analytics and project management function
• Experience managing a team

What we offer

• When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Who we are?

• Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

Inclusion and Diversity

• Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

How we are committed to your safety

• Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer

How to apply

• To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

#LI-BS1