Director, Product Analytics

  • San Francisco, CA, USA
  • Full-time

Company Description

Ancestry is the world's largest online resource for family history. We have helped pioneer the market for online family history research, taking a pursuit that was expensive and time-consuming and making it easy, affordable and accessible to anyone with an interest in their family history. The foundation of our service is an extensive collection of billions of historical records that we have digitized, indexed and put online over the past 17 years. These digital records and documents, combined with our proprietary online search technologies, tools and collaboration features, have enabled our more than two million subscribers to create over 13 billion historical records, along with millions of DNA results to make meaningful discoveries about the lives of their ancestors.

With over 1,600 employees around the world, we are known for our cutting-edge technology, phenomenal innovation, and offer a compelling and rewarding workplace where you will thrive.

We seek out passionate people to join our mission of helping people discover, preserve and share their family history. We invite you to explore and discover the many opportunities that await you at Ancestry.com.  

 

Job Description

Director, Product Analytics

Ancestry seeks a Director to lead a Product Analytics team on our core product focused on exciting areas, such as building rich customer dataset, enabling data-driven product development, establishing Product Experimentation center of excellence, strengthening data visualization/communication and improving analytical toolbox. In addition to analytics operation, if you love to shape the vision and strategic role of Product Analytics, then this will be the role for you. The role will report to the Sr. Director of Global Customer and Product Analytics.

This position can be located at either our San Francisco, CA or Lehi, UT corporate office. Relocation assistance is provided. 

What you will do

  • Engage with Product and Marketing leaders to identify and deliver customer centric strategic analysis to identify opportunities and support key product and business initiatives.
  • Build analytics support (including reporting, A/B test and ad hoc analysis) for Platform Product & Technology team (P&T).
  • Establish product experimentation Center of Excellence (COE). Share the best practice, provide tool/methodology training. Evaluate the impact and improve learning speed and execution quality of distributed experimentation efforts across P&T.
  • Establish ongoing/consistent customer feedback loop to measure CSAT and generate qualitative actionable insights. Within P&T, establish process to incorporate customer feedback into product review and prioritization.
  • Define, track and develop P&T KPI dashboards. Own the definition for and official data assets associated with KPI, ensuring that different groups do not use different results for the same number. Deliver in-depth analysis to understand the trends and drivers.
  • Work with partners cross organizations to improve data infrastructure, enrich customer/product dataset and improve data quality.
  • Manage a team of analysts, statistician, visualization engineer and survey program manager and provide guidance on technical models and analyses produced by the team.

 

Qualifications

Who you are

  • 8+ years of Analytics and 4+ years of Product Analytics experience for online consumer software product, e.g. online shopping, social site, streaming services, gaming and etc.
  • Minimum of 2-4 years of experience of building and retaining a high-performance and diverse team.
  • Masters/PhD in Statistics, Operation Research, Applied Mathematics, Economics, Computer Science, or a quantitative discipline preferred.
  • Demonstrated leadership across managing high visibility projects without much guidance and solve problems quickly with minimal oversight
  • Exceptional problem solving, technical and data-analysis skills
  • Strong written and oral presentation skills and able to communicate complex concepts to various audience from analysts to executives in clear and concise manner
  • Attention to details and balance operation and strategic perspective of running analytics organization
  • Excellent organization and time management skills; prioritize multiple projects simultaneously
  • Proficiency with Excel, SQL, Statistical modeling, web analytics tool, Python (or R) and Tableau. Big Data technology is plus.

 

Additional Information

We’re a cutting-edge tech company with a very human mission—to help every person discover, preserve, and share the story of what led to them. Combining the rich information in family trees and historical records with the genetic details revealed in DNA, we create unique experiences that give people a new understanding of their lives, because connecting all the pieces of our family story can give us the deepest sense of who we are.

For more information on what we do and why you would want to work at Ancestry, visit our careers page:www.workforancestry.com

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related thereto), sexual orientation, gender, gender identity and expression, age (40 and older), mental or physical disability (including HIV and AIDS), medical condition (cancer and genetic characteristics), veteran status, citizenship, marital status, genetic information, or any other basis that is prohibited by applicable law.   The Company also makes reasonable accommodations to applicants or employees with qualifying disabilities who request them and who otherwise meet the requirements of applicable law.  If you would like to request an accommodation during the application process, please contact our Director of Recruiting. 

All job offers are contingent on a background check screen that complies with applicable law.  For San Francisco office candidates, Ancestry will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.

IND1 #LI-Post
#GDSponsored