ANALYGENCE, Inc. (ANALYGENCE) is a Disadvantaged, Veteran-Owned professional services small business established in 2010 on the principle of providing our customers with results driven professionals that understand the dynamic customer environment and can be relied upon to help them achieve their objectives. ANALYGENCE works with customers to develop and execute innovative strategies to improve processes and achieve customer goals.  Our people are service-oriented professionals with varying military, government and industry backgrounds, who understand the level of commitment and flexibility it takes to progress customers forward in a dynamic work environment. We cater to the specific needs of each individual customer to help them lay out a path for success.

ANALYGENCE is hiring a Mission Operations Lead to join our team supporting DHS CISA ISD. A division within CISA, the Infrastructure Security Division (ISD) is the lead organization responsible for implementing the National Infrastructure Protection Plan (NIPP) partnership and coordinating national programs and policies on critical infrastructure security and resilience.

The Mission Operations Lead will oversee Mission Operations Administration and Training (MOAT). The MOAT team provides daily operations services that ensure that: ISD employees have access to centralized customer services, resources and advocates for many day-to-day workforce needs; training requests and approvals are processed accurately and adhere to DHS/CISA guidelines and policies; required and offered training is properly communicated and tracked; and ISD supervisors and employee have the guidance and resources needed to ensure they meet performance management requirements. 

• Apply project management principles, practices, and expertise to MOAT priority areas, where applicable
• Develop and manage operations branch structure utilizing applicable Microsoft Office 365 tools such as Microsoft Project and Power BI and/or Tableau
• Support program administration, process management, and event-support needs in high-visibility areas, such as customer service, student employment, recruiting events and toward special initiatives
• Implement ISD organizational improvement efforts and related activities
• Expand and evolve MOAT data collection and reporting methods to better meet current and future customer service and organizational objectives
• Develop and update policies, standard operating procedures (SOP’s), and guidance memorandums, outlining all actions plans for executing ISD and SPR operational support
• Develop other tools and resources (e.g., databases, organizational charts, forms, flow charts) to assist in the tracking and reporting of workforce processing activities
• Develop and maintain organizational structure to include all SPR functions and standard operating procedures.
• Ensuring implementation support activities are fully coordinated with CISA headquarters activities
• Coordinate regular implementation meetings across SPR organizations.
• Develop targeted communication and/or education materials around specific areas of organizational transformational improvement efforts and related activities
• Gather and document lessons learned from ISD organizational improvement efforts and related activities
• Develop, manage, update ISD organizational chart and diagram
• Conduct human capital or workforce-related research projects, as directed
• Evaluate and enhance MOAT SharePoint sites to provide current and relevant information or new functionality to support both MOAT internal needs and the needs of the ISD workforce
• Design workforce projections that include functions and sources by location

• Must be able to obtain DHS Suitability through successful background check.
• At least 10 years of senior level experience, which includes:
  • Experience coaching and working in a team in the selection and application of appropriate problem-solving methods and techniques; providing advice on work methods, practices, and procedures; and assisting a team and/or individual members in identifying the parameters of a solution.
  • Experience identifying, distributing, and balancing workload and tasks among employees in accordance with established workflows and skill levels.
  • Experience training or arranging for training of team members in methods and techniques of team building and working in teams to accomplish tasks.
  • Experience monitoring and reporting on the status and progress of work, checking on work in progress and reviewing completed work to ensure that the supervisor's instructions on work priorities, methods, deadlines, and quality of work have been met.
• Provide strategic advice, technical guidance and expertise to program and project staff.
• Excellent communicator.
• Ability to manage competing tasks.
• Easily works within and across teams.
• Familiar working with technical professionals and other SMEs.

ANALYGENCE, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decision without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.