About Bellko LLC: Our company works with a government funded outreach program also known as the California Lifeline to distribute telecommunication devices to targeted markets. Together we identify communities and individuals who can gain immense benefits by staying connected through wireless devices. Technology plays a crucial role in today's world and Bellko LLC is working towards a better future by helping the disadvantaged stay connected with the world.

Employment Type
Full-Time or Part Time

Hours: 
Monday - Friday 8am- 5pm

Pay:
$14/hr plus bonuses (1099- independent contractor)
Weekly Pay

Location:
This is an outdoor position in which you will be under a kiosk at one of our partnership locations. We have locations in Redlands, Riverside, Corona, Moreno Valley, Perris, Hemet and San Jacinto. 
**Must be able to reliably commute to Riverside for office meetings, paycheck pick-up, and product pick up**

Our company has an immediate opening for a Bilingual or Non-bilingual Customer Care Rep for our client located in Riverside.

JOB DESCRIPTION:
The position of Customer Care Coordinator entails being the primary customer support for the California Lifeline in the Riverside Area. Success in this position requires that the Customer Service Rep is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems.

The position demands outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills, efficient problem-solving and troubleshooting skills, the ability type and talk at the same time, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

Responsibilities:
• The Customer Service Rep will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
• Problem Resolution: A big part of maintaining the relationships with existing customers includes problem solving by the Customer Service Rep.
• Responsiveness: The Customer Service Rep will provide responsive, timely telephone, chat support. The Customer Service Rep shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

QUALIFICATIONS:
• High School Diploma or GED preferred.
• Multi-task and prioritize required. Ability to handle multiple customers/tasks at a time.
• Excellent face to face communications skills
• Basic computer knowledge
• Able to pass a background check

All your information will be kept confidential according to EEO guidelines.