Billing Specialist

  • 75 State St, Boston, MA 02109, USA
  • Full-time

Company Description

American Well, a leading telehealth platform in the US, is seeking a highly motivated and professional individual with expertise in Accounting and Finance. At American Well, we believe digital care delivery will transform healthcare. Our mission is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We do this by partnering with our clients to deliver video visits over mobile and web. We have doctors, therapists, and specialists on staff to help people get care when and where they need it most.

Brief Overview:

The Billing Specialist will play a critical role in the Finance department. Specifically, the Billing Specialist will manage contracts, billings, and collection for customers. This finance position will work closely with other departments including professional services, account management to ensure all customers are properly billed and AR Aging within DSO 30 days.

Job Description

  • Participate in new client kick-off meetings including key role in new client implementations representing finance in terms of billings.
  • Review and document customer contract terms including summary of key financial terms.
  •  Maintain customer contract summary file to reflect ongoing contract changes including addition of services or changes in fees, etc.
  • Monthly preparation of customer invoices using system generated reports.
  • Preparation of customer analysis including ad-hoc reporting.
  • Perform monthly close including accounts receivable reconciliation.
  • Work closely with claims department to ensure claims are being processed, paid and reconciled to ensure accurate revenue for each customer.
  • Reconcile merchant bank accounts including working with credit card processor to identify and investigate issues with deposits and charge-offs.
  • Maintain accounts receivable aging and provide receivables analysis at the end of each period or on an ad-hoc basis as requested.
  • Daily cash receipt application, process credit memos as required.
  • Assist account managers with customer billing questions and requests for additional support.
  • Assist with regulatory and tax filings related to customer invoicing and claims paid.


  • Bachelor’s degree in Finance, Accounting, or related field
  • 3+ years direct relevant work experience
  • Strong analytical skills and understanding of process flow
  • Ability to handle high volume
  • Healthcare industry experience preferred
  • Attention to detail and well-developed organizational skills
  • Ability to work in a team and establish strong cross-communication across various departments
  • Desire to drive efficiency and process improvement
  • Solves complex problems
  • Strong working knowledge of Microsoft Excel
  • Knowledge of Oracle, Recvue, NetSuite accounting system is a plus
  • Experience with is an advantage
  • Strong interpersonal skills

Additional Information

Your Team:

Should you join American Well and the Accounting and Finance team, you can expect:

Accounting and Finance is a service oriented organization that is responsible for supporting the company's operations in all aspects of its business.  We have deployed sophisticated enterprise resource planning solutions across the company in order to support the company’s growth to deliver actionable information to all stakeholders.  The Accounting and Finance team is made up of dedicated professional team members.

Our day to day work involves dealing with complex accounting and tax matters and building sophisticated financial models to support key company decisions including cost benefit and ROI models.   Our organization is charged with the month-end close, financial reporting and analysis, tax compliance and planning, customer claims processing and management, customer invoicing, payroll, financial systems.  

If you wish to join a collaborative organization that works hard but has fun this is the place for you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

•       Unlimited Personal Time Off (Vacation time)

•       401K match

•       Competitive healthcare, dental and vision insurance plans

•       Free gym access – on-site

•       Prime office space with views overlooking all of Boston

•       Complimentary snacks and drinks