Project Management Office Lead

  • 75 State St, Boston, MA 02109, USA
  • Full-time

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Project Management Office Lead. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

American Well is seeking a motivated and energetic Project Management Office Lead to join the Project Management Office at American Well within the Professional Services department. The PMO Lead’s primary objectives are to: establish and facilitate adoption of project management standards, position the service delivery teams for success, coordinate delivery activities among cross-functional organizations, and facilitate internal and external communications. The ideal candidate will be team oriented, and thrives in a rapidly changing and highly collaborative operational environment. Strong communication, creative problem solving, and excellent negotiation skills are all key attributes for this role. A track record of building strong and effective working relationships among cross-functional internal teams is a must.     

Job Description

·         Provides subject matter support for operational tools and systems to internal and external stakeholders

·         Facilitates notifications and dissemination of key information to all relevant teams and stakeholders, including: new/upcoming product and/or tool updates or operational initiatives

·         Ongoing maintenance and support of the Professional Services central knowledge base (i.e., Confluence site)

·         Facilitates meetings and partners with the Development, Technical Services, QA, and Hosting teams to manage the intake process for configuration requests submitted by internal and external stakeholders; includes global prioritization, scheduling, and entry/maintenance of commitment dates through the centralized scheduling process

·         Serves as a liaison with third-party vendor partners, managing the overall relationship and coordinating with the account manager from each organization on client-specific initiatives

·         Responsible of managing various strategic initiatives and programs to support business objectives and operations

·         Works within PMO to develop new methodologies and processes to streamline processes and optimize workflows

·         Coordinates with the Professional Services leadership to prepare and communicate executive-level updates on status and key issues for internal key stakeholders

·         Maintains the Professional Services Training curriculum and certification process; facilitates training of new Professional Services staff during the onboarding process


·         Minimum 3-4 years of experience working within a PMO, project management and/or consulting organization responsible for the oversight and/or delivery of enterprise software implementation projects

·         Exceptional communication, leadership, team building, and people management skills

·         Proven ability to meet aggressive deadlines, utilizing sound project management methodologies (processes, best practices, tools, and templates)

·         Ability to utilize effective communication and negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the client, project team, or senior management

·         Proven experience managing initiatives with evolving and changing scope; establishing and maintaining expectations with internal/external stakeholders

·         Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio) and Atlassian products (e.g., Confluence, JIRA); Salesforce, Oracle, Looker experience a plus

·         BA or BS degree required

Additional Information

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

•       Unlimited Personal Time Off (Vacation time)

•       401K match

•       Competitive healthcare, dental and vision insurance plans

•       Free gym access – on-site

•       Prime office space with views overlooking all of Boston

•       Complimentary snacks and drinks