Sales Engineer

  • TX-71, Austin, TX, USA
  • Full-time

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Sales Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Sales Engineer will play a critical role in the Sales Operations Department. Specifically, the Sales Engineer will assist with inspiring the target market and expertly support the sales staff from a technical perspective. The Sales Engineer accompanies sales staff on well qualified sales opportunities and therefore must possess strong communication and presentation skills; a solid understanding of the telehealth space and target markets; the ability to bridge business with technology; and the ability to quickly deep-dive into product features, functionality, integration, architecture and hosting.  The Sales Engineer will have the ability to understand the customer’s business and technical requirements, assist with technology readiness and the implementation process, and work closely with professional services, product, R&D, and hosting teams to support sales activity.

Job Description

·         Serve as a product expert to the sales team and technical lead on major sales opportunities

·         Create and present technical presentations tailored for a prospect’s executives and project level personnel

·         Author responses to RFIs and RFPs

·         Work closely with the prospect’s team on product evaluations and proof of concepts to ensure the solution meets client objectives

·         Work closely with Product Management, R&D and Hosting teams to thoroughly understand the product and master its key features, capabilities and limitations

·         Develop collaborative, professional relationships with American Well Executives, Senior Sales Reps, Product Management, and Technical Staff

·         Learn about and address the key buying concerns of Health Systems, Health Plans, and Employer groups in the field of telehealth


·         3-5 years of experience in technology, engineering, IT or similar

·         BS in engineering, computer science, or equivalent

·         High functioning, self-driven individual that can conform to the continuously changing demands of a young and innovative company

·         Understanding of sales process specifically selling complex enterprise technology

·         Willing to work extended hours when necessary and work against deadlines

·         Experience with Development Tools (Version Management, Defect Tracking, Agile Tools, IDE, Build Tools, Continuous Integration Tools, etc.)

·         Deep understanding of IT architecture, data center technologies, networking, servers and security

·         Excellent in person and on-line presentation, demonstration, and writing skills

Ability to research and solve complex problems or unusual challenges

Additional Information

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

•       Unlimited Personal Time Off (Vacation time)

•       401K match

•       Competitive healthcare, dental and vision insurance plans

•       Complimentary snacks and drinks